Job Description

1)Inbound Calls:

Attend all incoming calls through the marketing number, addressing inquiries and providing information about the company's offerings.

2)Outbound Calls:

Conduct outbound calls to potential clients using leads provided by the company.

3)Lead Qualification:

Understand and assess the quality of leads to ensure they align with the company's criteria.

4)Reporting:

Provide a detailed report as per the Marketing Head for further lead assignment.

EOD - provide report for number of incoming leads.

EOD - provide report for outbound calls.

Weekly - Progress report.

5) Lead Tracking:

All fresh leads are to be assigned to the agents as per the rotator approved by the marketing head

All incoming leads are to be serviced within 2 hours' time window

All assigned leads are to be followed up whether are serviced by the sales team.

Ensure lead quality by maintain notes and chasing agents to do the same.

Follow up with the sales team in case of any NYC (not yet contacted) lead.

If the Sales team fails to service the lead, leads are to be reassigned to next person.

Making follow up calls or happy calls to leads as advised by the marketing head to ensure the validity of the status of lead as per the sales team.

Work closely with the Marketing Head and Sales team to ensure seamless handover of qualified leads.

Ensure all the leads are properly updated in CRM.

Job Types: Full-time, Permanent

Pay: AED3,500.00 - AED4,000.00 per month