Job Description

Posted On
08 Jan 2025
End Date
22 Jan 2025
Required Experience
2 - 10 Years



Basic Section
No. Of Openings


1


Band


Team


Grade


GRADE-8


Designation


TELESALES EXECUTIVE


Campus/Non Campus


Non Campus


Employment Type


Permanent


Employee Category


AXIOM STAFF


Organisational
Group Company (Code)


Axiom Telecom LLC


Legal Entity (Code)


101-AXIOM UAE


Channel (Code)


158-Du - Telesales


Department


DU


Sub Department


DU


Financial Location (Code)


106335-Du Telesales Location


Brand (Code)


99999999-NON SPECIFIC


Country


UAE


Zone


DUBAI


Region


DUBAI


City


DUBAI


Office Location/Place Of Work


DUBAI




Skills
Skill


SALES


Minimum Qualification


OTHERS


Working Language


ENGLISH



We are looking to hire an experienced, customer-oriented telesales executive to utilize inbound and outbound telephone calls to achieve sales targets. The telesales executive's responsibilities include cross-selling or up-selling our products where possible, receiving incoming telephone calls and assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received. You should also be able to liaise with the appropriate departments to resolve customer complaints.


To be successful as a telesales executive, you should be persuasive and able to work in a high-pressure environment. Ultimately, a top-performing telesales executive should be able to follow sales scripts as well as demonstrate exceptional communication, negotiation, and customer service skills.


Telesales Executive Responsibilities:

• Calling existing and potential customers to persuade them to purchase company products and services.
• Accurately recording details of customers' purchase orders.
• Processing all customer purchases accordingly.
• Generating promising leads for the outside sales team to pursue.
• Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
• Developing and sustaining solid relationships with customers to encourage repeat business.
• Using sales scripts proffered by the company to drive sales and respond to customer rejections.
• Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
• Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.


Telesales Executive Requirements:

• High school diploma or GED.
• Bachelor's or associate's degree in marketing, communications, business administration, or related field is preferred.
• Certified Sales Professional (CSP) accreditation is advantageous.
• Proven experience working as a telesales executive.
• Proficiency in all Microsoft Office applications.
• The ability to follow scripts.
• Strong negotiation and consultative sales skills.
• Excellent organizational and problem-solving skills.
• Effective communication skills.
• Exceptional customer service skills.