Job Description

A telesales executive is responsible for generating sales and building customer relationships over the phone. Here is a comprehensive job description for a telesales executive:

Job Title: Telesales Executive

Job Summary: The Telesales Executive is responsible for making outbound calls to potential and existing customers to promote and sell products or services. The role involves building and maintaining customer relationships, meeting sales targets, and providing excellent customer service.

Key Responsibilities:

• Sales Generation:
• Make outbound calls to potential customers to promote and sell products or services.
• Identify and qualify sales opportunities to achieve sales targets.
• Follow up on leads generated through marketing campaigns and other sources.
• Customer Relationship Management:
• Build and maintain strong relationships with customers.
• Address customer inquiries, concerns, and complaints promptly and professionally.
• Maintain an updated database of customer information and interactions.
• Performance Monitoring:
• Achieve and exceed sales targets and KPIs set by the company.
• Prepare and submit regular sales reports to management.
• Participate in sales training and development programs to enhance skills.
• Team Collaboration:
• Work closely with the sales and marketing teams to align strategies and goals.
• Share customer feedback and market insights with the team to improve products and services.
• Support team members and contribute to a positive team environment.

Qualifications:

• Proven experience in telesales, telemarketing, or a similar sales role.
• Excellent communication and interpersonal skills.
• Strong persuasive and negotiation abilities.
• Ability to handle rejection and remain motivated.
• High school diploma or equivalent; a bachelor's degree in business, marketing, or a related field is a plus.

Skills and Competencies:

• Sales-oriented mindset with a focus on achieving targets.
• Ability to build rapport and establish trust with customers.
• Effective time management and organizational skills.
• Strong problem-solving skills and the ability to think on your feet.
• Attention to detail and accuracy in recording customer information.

Career Path:

• Opportunities for career advancement to senior telesales roles, sales management, or other related positions within the company.

Job Type: Full-time

Pay: AED2,000.00 - AED4,000.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• telemarketer: 1 year (Preferred)