Job Description

Job Title: Telesales Executive

Location: Ajman

Job Type: Full-time

Job Summary:

We are looking to hire an experienced, customer-oriented Telesales Executive to utilize inbound and outbound telephone calls to achieve sales targets. The Telesales Executive's responsibilities include cross-selling or up-selling our products where possible, receiving incoming telephone calls and assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received. You should also be able to liaise with the appropriate departments to resolve customer complaints.

Key Responsibilities:

- Accurately recording details of customers' purchase orders.

- Processing all customer purchases accordingly.

- Generating promising leads for the outside sales team to pursue.

- Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.

- Developing and sustaining solid relationships with customers to encourage repeat business.

- Using sales scripts provided by the company to drive sales and respond to customer rejections.

- Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.

- Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

Requirements:

- High school diploma or GED. Bachelor's or associate's degree in marketing, communications, business administration, or related field is preferred.

- Certified Sales Professional (CSP) accreditation is advantageous.

- Proven experience working as a Telesales Executive.

- Proficiency in all Microsoft Office applications.

- The ability to follow scripts.

- Strong negotiation and consultative sales skills.

- Excellent organizational and problem-solving skills.

- Effective communication skills.

- Exceptional customer service skills.

Preferred Skills:

- Ability to work in a high-pressure environment.

- Strong multitasking abilities.

- Ability to handle rejection and stress in soliciting customers.

Job Type: Full-time

Pay: AED2,000.00 - AED5,000.00 per month

Job Type: Full-time

Pay: AED2,000.00 - AED6,000.00 per month

Language:

* English (Required)