Company DescriptionEstablished in 1982, The Digital Imaging & Office Services Solutions of Gulf Commercial Group was created to become a leading office automation solutions provider for the thriving UAE market.By embracing the printing industryxe2x80x99s phenomenal digital transformation over the years, xe2x80x98GCG-DDSxe2x80x99 developed a natural proclivity for new technologies and gained an enviable reputation for its expertise in integrating digital enterprise solutions of all kinds into their clientxe2x80x99s businesses.Keen to take a market leadership position, GCG-DDS has made the strategic decision to expand its horizons into two focused areas of operation with each carrying a new corporate identity under the umbrella of GCGxe2x80x99s holding company xe2x80x93 The Ghobash Group.Now known as , the company focuses on Enterprise Information Management, Digital Transformation, and Interactive Smart Solutions, and guides our clients with the most comprehensive portfolio of business information management technology in the UAE

• To contribute to generating sales for our company by closing sales deals over the phone and maintaining good customer relationships.
• To Market the Consumable base of GCG and sell the Consumables to GCG & Non-GCG Clients whilst ensuring customer satisfaction.

Market the Consumable base of GCG

• Update the list of prospective customers on a regular basis from new machine installations, other Non GCG client base thru Internet/Telephone Directory and Existing Customers of GCG.
• Approach the new customers and market about the consumable products available with GCG and various offers.
• Proactively check other sources of Business, i.e., Tenders and leads from Engineers and other staff, and approach them.
• Mark the customers into green, yellow, and red categories, and make regular follow-ups.
• Ensure the customers' optimal satisfaction at all stages.

Sell the Consumables to GCG & Non-GCG Clients

• Receive the consumables/lower-end machine inquiry directly from the customer, Contract Coordinator, or sales department.
• Submit the quotation from the Price List to the customer for third-party consumable items.
• Receive the approved quotation or the LPO from the customer.
• Properly check the contract status of approved quotations and LPO received from customers. Validate all the terms and conditions.
• Input the order in the system as a quotation for required approvals.
• Monitor and check the stock levels of items required and request the logistics coordinator to order the items with the approval of the Service Manager.
• If the GCG credit controller blocks the order, proactively approach the client with previous pending payments and arrange to clear them with constant follow-up.
• Once the order is released, ensure all items are delivered to the client.
• Make a courtesy call to the requestor and build trust & confidence of the client.
• Should always be self-driven, keep searching for new prospects.

Qualifications

• Bachelorxe2x80x99s degree in any discipline from a recognised University or Institution.

Additional InformationSkills & Professional Requirements:

• Proficient in Microsoft Office
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone system

Experience Requirements:

• Proven experience of 2-3 years as telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone.
• Ability to learn about products and services and describe/explain them to prospects

Attributes and Behaviours:

• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection.
• Outstanding negotiation skills with the ability to resolve issues and address complaints

GCG Enterprise Solutions