Telesales Agent

Dubai, United Arab Emirates

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Responsibilities:

Initiate outbound calls to potential investors, schedule property viewings, and assist in the completion of real estate transactions.
Answer inbound calls from prospective clients, providing information on available properties, rental details, and real estate services
Effectively communicate with clients to identify their needs, address concerns, and guide them through the buying, selling, or renting process.
Maintain a comprehensive understanding of the real estate market, including current property values, market trends, and relevant industry regulations.
Maintain record and manage client interactions, ensuring accurate and up-to-date information for effective follow-ups.
Collaborate with real estate agents, brokers, and other team members to streamline communication and facilitate seamless customer experiences.
Stay informed about property listings, updates, and promotions to provide accurate and timely information to clients.
Uphold excellent customer service standards by resolving inquiries, providing guidance, and ensuring overall client satisfaction.
Adhere to company policies and procedures, including maintaining confidentiality and handling sensitive client information appropriately.
Meet or exceed performance metrics, including call volume, conversion rates, and customer satisfaction goals.

Skills:

Excellent verbal communication skills with a clear and professional phone demeanor.
Knowledge of real estate preferred
Strong customer service orientation and problem-solving abilities. Good knowledge in speaking with English.
Familiarity with basic computer proficiency to maintain record of discussion remarks.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Detail-oriented with a focus on accuracy in client interactions and data entry.
Proven experience in a call center or banking sales, customer service role is a plus.
Willingness to adapt to changing processes and procedures in the real estate industry
Strong organizational skills and attention to detail.
Excellent communication and interpersonal abilities

Job Types: Full-time, Permanent, Contract
Contract length: 24 months Pay: AED2,000.00 - AED3,500.00 per month Experience:

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