Job Description

Provides value added service to customers by doing whatever is reasonable and possible to meet or exceed customer expectations.

Communicates effectively with customers, co-workers and supervisors.

Demonstrates teamwork by co-operating and assisting co-workers as needed

Meets Yes I Can Service standards

Attends work on time as scheduled

Follows hotel standards regarding personal hygiene

Minimizes dangers by following all safety rules and regulations

. Maintains a favourable reputation of the RHG Hotel at all times.

. Provides courteous service to customers by operating the switchboard according to standards.

. Communicates clearly and courteously.

. Demonstrates fluency in the use of the equipment.

. Transfers incoming calls promptly to the appropriate extension.

. Assists guests in making long distance calls by instructing them on the appropriate procedures and placing calls for them.

. Takes and delivers accurate and complete messages.

. Ensures customer is awakened as requested by accepting, recording and executing wake-up calls.

. Communicates with authorized employees by using paging systems.

. Identifies and forwards incoming faxes, mails, packages and messages promptly.

. Prepares lists and reports as requested.

. Checks the daily arrival/occupancy list.

. Maintains high confidentiality in regards to guest privacy.

. Keeps a logbook for the telephone function and updates logbook for next shift.

. Is aware for current room availability.

. Is fully aware of the hotel's current promotions and activities.

. Maintains own working area and materials clean, tidy and in good shape, reports defective materials and equipment to the Assistant Front Office Manager.

. Continuously seeks and endeavours professionalism in own job function.

Knows what action should be taken when an emergency call is requested and received

Job Type: Full-time

Pay: AED1,300.00 per month