Company DescriptionA surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city , delivering impeccable service and sophisticated style. PURPOSE OF POSITIONTo perform all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotelxe2x80x99s standards.KEY ROLES & RESPONSIBILITIESxc2xb7 Process all incoming and outgoing calls accurately and courteouslyxc2xb7 Ensure smooth internal telecommunication as per Raffles Standardsxc2xb7 Accurately record and control wake-up callsxc2xb7 Assist guests with international calls and directory queriesxc2xb7 Call guests by name whenever possiblexc2xb7 Page staff member when requestedxc2xb7 Abide by principles of guest privacyxc2xb7 Handle guests requests promptly and report complaints to the Telephone Supervisorxc2xb7 Bill call costsxc2xb7 Aware of local telephone listings and frequently dialed numbersxc2xb7 Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situationsxc2xb7 Advise defects on switchboard equipment to Supervisorxc2xb7 Maintain a clean work environmentxc2xb7 Maintain detailed knowledge of the Hotelxe2x80x99s fire, life and safety systemxc2xb7 Adhere to OH&S policies and proceduresQualificationsPERSONAL ATTRIBUTESxc2xb7 Written and verbal communication skills in Englishxc2xb7 Able to develop rapport with Colleagues and Management staffxc2xb7 Ability to work cohesively with co-workers as part of a teamxc2xb7 Ability to focus attention on guest needs, remaining calm and courteous at all timesxc2xb7 Ability to promote positive relations with all hotel guests & patronsxc2xb7 Able to exercise good judgment with difficult guestsxc2xb7 Understanding and ability to work in a multi-cultural environmentQUALIFICATIONSxc2xb7 Secondary Education or relevant qualifications in Hotel Management.EXPERIENCExc2xb7 Minimum 1 year relevant experience preferably in a four or five star hotelAdditional InformationRaffles Dubai, Sheikh Rashid Road

Raffles Hotels & Resorts