Telecommunications Agent

An exciting opportunity has arisen for an Telecommunications Agent join our Rixos The Palm team. To provide efficient service to the guests and maintains the overall efficiency of standards.

Whats in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing

Receive each guest call in a professional and friendly manner.

Maintain effective communication with all related department to ensure smooth service delivery.

Handle every query in a polite and courteous manner and exceed guest expectations.

Ensure guests are greeted by name upon calling as per Rixos Standards.

Maintain an up to date knowledge of the hotel and local services.

Maintain an awareness of guest profile through the fidelio guest profile system.

Complete management's long distance call vouchers and record them on the traffic sheet.

Maintain the guest wake-up call sheet and deliver calls accordingly on time and to the established standard.

Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls

Take messages for guests and management as per the required standard

Your experience and skills include:

• Relevant experience as a Telecommunications Agent or similar
• Highly responsible & reliable
• Excellent communication skills, both written and verbal required
• Pleasant personality and positive attitude

Your team and working environment:

• Rixos The Palm Dubai Hotel & Suites is a multi-awarded family beach destination situated on the iconic Palm Jumeirah Dubai

At Accor, we are Heartists!

Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos The Palm, Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

Accor