Telecommunication Agent
Dubai, United Arab Emirates
Job Description
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Position: Telecommunication Agent (Full time #539562)
Property / Office: Mandarin Oriental Jumeira, Dubai
Location: Dubai, United Arab Emirates
Property / Office: Mandarin Oriental Jumeira, Dubai
Location: Dubai, United Arab Emirates
Responsibilities:
Applications close: 28 Jun 2024 Arabian Standard Time
- To carry out any additional duties requested by management, related to hotel operational activities.
- Answer hotels main telephone number and connect guest and colleagues to the correct telephone extension.
- Greet all callers with warm and sincere greeting.
- To carry out wake-up call procedures to perfection and maintain accurate and appropriate records
- To take and retrieve messages, both in Voicemail and Springer Miller Host, in the appropriate manner.
- To be able to take messages in writing and ensuring delivery.
- To maintain a good working relationship with all departments
- To make sure to assist all departments calls when they revert to the board.
- Is responsible to ensure that Business Center is kept neat and tidy
- Ensure there is sufficient stationary at all times
- Make sure printers are working at all times and contact IT & T when maintenance or ink are needed
- Assist Reservations Department, Front Office and Room Service when needed but especially overnight
- Anticipate and recognize individual guest needs.
- Able to think clearly, quickly, maintain concentration, and composure to make conscious decisions.
- Monitor telephones system problems and alert pertinent departments in an effort to correct said problems in an expedited manner to prevent guest dissatisfaction.
- Pass on requests in a timely and accurate manner to appropriate colleagues.
- Communicate with security as necessary in the event of an emergency.
- Document all guest requests, complaints or problems immediately and notify designated department/ personnel for resolving the situation.
- Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
- Maintain complete knowledge of:
- All hotel features/services, hours of operations.
- All hotel restaurant food concepts, dress code and ambiance.
- All hotel room types, number /names, amenities and locations.
- Scheduled daily group activities, names and locations of meeting/banquet rooms.
- Senior School qualification or equivalent
- Minimum 2 years of experience working in a 5-star hotel environment.
- A minimum of 1 years of Telecommunications/ Front Office experience
- Strong commands of Microsoft Office products, PSMS, HotSOS
- Ability to understand guest needs and expectations and to deliver superior customer services.
- Perform job with attention to details and the ability to organize and handle multiple tasks effectively.
- Clear communication; effective verbal and written communication skills in English and Arabic.
- Able to work flexible shifts including evening and overnight.
Applications close: 28 Jun 2024 Arabian Standard Time
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Job Detail
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Job IdJD1672461
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned