Job Description

The Healthcare Tele caller will be responsible for handling phone calls to provide information about medical services, schedule appointments, and address customer queries and concerns. The role requires excellent communication skills, empathy, and the ability to work in a fast-paced environment.

Responsibilities

• Manage inbound and outbound calls to assist patients and customers.
• Provide information about medical services and procedures.
• Schedule and confirm appointments for patients.
• Handle customer inquiries and resolve issues promptly.
• Maintain accurate records of conversations and transactions.
• Follow up with patients and healthcare professionals for feedback.
• Ensure compliance with healthcare policies and confidentiality guidelines.

Qualifications

• diploma or equivalent; additional education in healthcare is a plus.
• Proven experience as a tele caller or customer support role.
• Excellent verbal communication skills.
• Strong organizational skills and attention to detail.
• Empathetic and patient-centred approach.

Job Types: Full-time, Permanent

Pay: AED3,000.00 - AED4,000.00 per month