Your Title: Tekla Technical Customer Support SpecialistJob Location: Hybrid from our Dubai Office - 2-3 Days office based on avgOur Department:Are you interested in positioning yourself within an innovative construction software industry leader and becoming one of our Tekla Software experts?For our Tekla Technical Customer Support Specialist role, we are seeking someone with experience working in structural or civil engineering. Someone who enjoys sharing their knowledge and wishes to upskill, to effectively become a Tekla Structural Designer, Tedds and Trimble Connect superuser. A professional who our clients structural and civil teams can work with to complete complex projects using our Tekla products.To be successful in this role you will have a background in structural/civil engineering and want to move into construction software support and development. This is not a call centre, this is a team of structural and civil professionals working together to help our clients get the best out of Trimbles Tekla software suite. This is not an IT support role; knowledge of civil/structural engineering is essential.Our customers use our software to detail everything from commercial projects to the iconic structures all across the Emirates and wider Middle East as well as national and international infrastructure projects.If youre passionate about structural/civil engineering then this is your opportunity to join a growing global tech business who will invest in you and develop your knowledge of our market leading products.What you will do:Delivering high level technical support to the users of our Tekla software. Speaking to customers on video calls, by email, live chat or answering questions on our forumsCreating, updating and delivering training courses remotely or at sites across the Emirates.Building our knowledge base by writing technical support content to Tekla User Assistance siteWhat skills & experience you should bring:High proficiency in Tekla Structures.Can we add Arabic speaking as an advantage not a hard requirement.Have a degree in Civil/Structural Engineering or equivalent, from an accredited UniversityStrong problem solving and communication skillsExcellent written and verbal communication skillsStrong troubleshooting ability and proven aptitude to learn new software and technology tools quicklyAbility to produce clear and structured textsFluent written and spoken EnglishUtilise excellent analytical and problem solving skills.Well-organised, self-directed team playerRemains open to others ideas, and exhibits willingness to try new thingsArabic written and spoken language skills would be an advantage but not essentialWhat we will offer you:Competitive salary with annual salary increasesAnnual Leave - 30 Days HolidayAdditional Trimble "Day of Service" - additional annual leave day in addition to the aboveHousing allowanceTransportation allowanceSchooling allowancePrivate health insuranceLife InsuranceIncome Protection1 Flight home per year for you and your dependentsEmployee Stock Purchase Plan (ESPP)About Trimble :Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modelling, connectivity, and data analytics enable customers to improve productivity, quality, safety, and sustainability. From purpose-built products to enterprise lifecycle solutions, Trimble software, hardware, and services are transforming a broad range of industries such as agriculture, construction, geospatial and transportation, and logistics.Structures division at Trimble Solutions Corporation provides the construction industry with Tekla Building Information Modelling (BIM) and structural design and analysis software solutions that are at the core of the construction workflow. The solutions allow customers to achieve greater competitive edge through improved collaboration, efficiency and accuracy. Tekla tools are used for realising projects around the world from housing and bridges to factories and skyscrapers.Trimbles Inclusiveness Commitment:We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

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