Job Description

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Responsibilities:


Responsible for assessing technical and functional issues and developing system solutions for the deployment and the ongoing support of Ariba cloud products and solutions. This may include support of the customer throughout the life cycle of the customer engagement. Ability to mentor and work with colleagues to ensure high quality deliverables as well as handle escalations.

Core Tasks (may include):

• Providing expert functional and technical assistance, addressing maintenance, troubleshooting, and customization requests across Ariba cloud solutions
• Assessing customer systems and assist in system configuration
• Designing custom solutions for integrating Ariba with multiple customer ERP systems
• Planning and managing multiple customer projects and handling customer expectations effectively and efficiently
• Defining detailed blueprint for development requirements
• Being an advisor to customers throughout the engagement
• Leading resolution of escalations
• Supporting system optimization and performance
• Taking project manager responsibility as required across one or more customer engagements

Qualifications:

• 10 - 15 years of professional IT experience with at least ten years in Ariba modules
• Expert in at least one topic of SAP Ariba technology and good knowledge in at least one more
• Computer science graduate and knowledge/experience in Java would be an added advantage
• Technical planning and deployment over the full project cycle
• Has experience supporting customer production environments and resolving production tickets
• Has experience with Ariba deployments
• Has consulting experience on Ariba Cloud solutions
• Experience in handling escalations an added advantage
• Able to successfully handle an escalation project


Bring out your best


SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion


SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:


Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.


Requisition ID: 397160 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.