Technology Design Manager (customer Experience)
Dubai, United Arab Emirates
Job Description
Mark Williams is working with a prestigious semi-government entity in Dubai, and they are looking for a Technology Deisgn Manager (Customer Experience) to enhance service quality and efficiencyResponsibilities:- Enhance customer experience by proposing service improvements and designing new services based on feedback and surveys
- Report on service efficiency, effectiveness, and customer experience impacts
- Ensure compliance and update service information across systems and channels
- Monitor and report service information statistics regularly
- Assess customer experience frameworks and service journeys, ensuring alignment with objectives
- Identify and address service quality gaps, advising on corrective actions
- Collaborate with customer service specialists and improve services based on best practicesRequirements:- Bachelor\'s degree in Business Administration or equivalent
- Minimum 7 years of experience in a related field
- Strong analytical skills and experience in process improvement
- Leadership abilities and experience in motivating and coaching teams
- Excellent communication skills, both verbal and written
- Proficiency in various software applications and analytical toolsBenefits: ..Consultant Name: Fathima QuraishiConsultant Email:
- Report on service efficiency, effectiveness, and customer experience impacts
- Ensure compliance and update service information across systems and channels
- Monitor and report service information statistics regularly
- Assess customer experience frameworks and service journeys, ensuring alignment with objectives
- Identify and address service quality gaps, advising on corrective actions
- Collaborate with customer service specialists and improve services based on best practicesRequirements:- Bachelor\'s degree in Business Administration or equivalent
- Minimum 7 years of experience in a related field
- Strong analytical skills and experience in process improvement
- Leadership abilities and experience in motivating and coaching teams
- Excellent communication skills, both verbal and written
- Proficiency in various software applications and analytical toolsBenefits: ..Consultant Name: Fathima QuraishiConsultant Email:
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Job Detail
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Job IdJD1730983
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned