Job Description

To provide excellent customer service by providing on-time delivery and timely and accurate responses to customer queries.


Duties & Responsibilities

Responsibilities:


• Preparation of job quotations, including coding and pricing, in coordination with relevant Sales Manager and sister companies.
• Support external sales team with specific customer account information,
• Networking and communication with customers, agents, and other JC operations.
• Review customers enquiries and orders
• Following up and monitoring of internal order processing and delivery performance.
• Assist finance in resolving payment issues in case of product discrepancies.
• Use of SAP, C4C business system and its relevant modules.
• Work with other departments to expedite the service to customers.
• Prepare notifications for non compliances.
• Review LOC for commercial terms and conditions.
• Ensures quality & safety within functions/ tasks performed by himself/herself and staff reporting to him/her
• Responsible for exercising due diligence towards health & safety of self and others within the organization
• Ensures compliance with the applicable HSE instructions, requirements, laws and regulations received from customers, regulatory and statutory bodies
The Individual

Skills and Experience:


• Diploma or University Degree in Economics, Commerce or similar field
• 3+ years of professional experience in sales or commercial administration in particular handling export and shipping documents and LOCs.
• Experience of working in a multinational and multicultural environment
• Technical knowledge of or ability to learn SAP system
• Product knowledge or ability to learn about John Crane product portfolio & product codes.
• Excellent MS Office background
• English language preferred. French is an advantage


Diversity & Inclusion:



We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.



At no time during the hiring process will John Crane, Smiths Group nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website (Careers - John Crane)