Are you a talented Technical Team Leader looking for an exciting remote opportunity? We're hiring!
We are seeking a motivated and experienced Technical Team Leader to lead a high-performing team in providing exceptional customer support for our software products. As a Technical Team Leader, you will be responsible for:
-Managing the internal software support team and evaluating skills and performances.
-Evaluate daily, weekly and monthly teams productivity.
-Ensuring end-user service is timely and accurate on a daily basis.
-Setting specific end-user service standards.
-Establishing best practices throughout the entire technical support process.
-Identify areas of improvement.This role combines strong leadership and communication skills with technical expertise to ensure customer satisfaction and efficient problem resolution.Qualifications:
-Bachelor's degree in Computer science, IT, or any related field
-Up to 4 years of experience managing a technical team in a software environment.
-Hands-on experience in providing technical support for software products.
-Ability to effectively coach, mentor, and motivate a team.
-Hands-on experience in JavaScript, Node.js, and Angular.
-Exceptional customer service skills with a problem-solving attitude
-Task-oriented and organized, experience managing a ticket queue and ability to prioritize
-Preferable to have experience with IT support ticketing systems e.g.helpdesk
-Excellent written and verbal communication skills
-Ability to work under pressure
-Good DevOps skills are a plus
-Good AWS knowledge is a plus Job Type: Full-time Application Question(s):

• Please list the programming languages and frameworks you are familiar with