Job Description

Position:Technical Support Team Leader

: Principal Accountabilities ? Manages and directs the Tech Services group by providing resources, training, and support needed for staff to service internal and external customers. ? Manage and develop line staff, including providing direction, hiring, coaching and corrective action. Determine staff utilization, certification requirements. ? Strategic planning for technical roles, as well as with existing and prospective customers/suppliers. ? Process improvement/design and other duties as assigned.

Job Complexity ? Coordinates and supervises the daily activities of business or technical support or production team ? Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors ? Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager ? Typically does not spend more than 20% of time performing the work supervised ? Accountable for the results of a large and/or moderately complex support or production operations team including subordinate work leaders ? Applies acquired expertise to analyze and solve problems without clear precedent ? Provides input on resource planning and policy development ? Coaches team members on performance, completes employee performance evaluations and recommends pay actions

Experience / Education Typically requires 5-7 years of related experience with a 4 year degree; or 3 years and an advanced degree; or equivalent work experience.

Location:MA-Casablanca, Morocco (Boulevard Al Quods)

Time Type:Full time

Job Category:Engineering and Technology

R225566