Job Description

: We are seeking a highly skilled and motivated Technical Support Specialist with expertise in the Genesis call center solution. The ideal candidate will be responsible for providing technical support, troubleshooting, and maintaining the Genesis call center platform to ensure smooth operations and exceptional service delivery.

Key Responsibilities:

• Provide technical support for the Genesis call center solution to internal teams and clients.
• Troubleshoot and resolve issues related to the Genesis platform, including software, hardware, and network problems.
• Monitor system performance and conduct regular maintenance to ensure optimal functionality.
• Collaborate with cross-functional teams to implement and integrate Genesis solutions with existing systems.
• Assist in the configuration and customization of the Genesis platform to meet specific business needs.
• Document technical issues, solutions, and best practices to enhance knowledge sharing within the team.
• Stay updated with the latest developments and updates in the Genesis call center solution.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience with the Genesis call center solution, including implementation, configuration, and support.
• Strong technical troubleshooting skills and the ability to diagnose and resolve complex issues.
• Familiarity with call center operations and best practices.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Relevant certifications in Genesis call center solutions are a plus.

Job Type: Full-time