Technical Support Specialist

Dubai, United Arab Emirates

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Responsibilities:

Provide technical support and assistance to end-users via phone, email, or in-person.
Troubleshoot and resolve hardware, software, and network issues.
Escalate complex issues to higher-level support or engineering teams.
Install, configure, and maintain computer systems and peripherals.
Document support activities and maintain knowledge base articles.

Requirements:

Bachelors degree in Information Technology, Computer Science, or a related field.
Proven experience in technical support or IT helpdesk roles.
Strong customer service and communication skills.
Knowledge of operating systems, hardware, and software applications.
Relevant certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are a plus.

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