:
Provide technical assistance and support to customers, troubleshooting hardware and software issues via phone, email, or chat. Diagnose and resolve technical problems, escalating complex issues to higher-level support teams as needed. Install, configure, and maintain computer systems, networks, and peripherals. Document technical solutions, procedures, and resolutions in knowledge base articles. Deliver excellent customer service and ensure customer satisfaction with timely and effective support.
Job Requirements:
Associate degree or equivalent technical certification; bachelors degree in Information Technology or related field preferred. Proven experience in technical support or helpdesk roles. Knowledge of operating systems, networking protocols, and hardware/software troubleshooting. Strong problem-solving and communication skills. Customer-focused attitude and patience.