Technical Support Specialist
Dubai, United Arab Emirates
Job Description
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Main Duties & Accountabilities:
- Travelling for Installations of Yale Smart products in the UAE
- Determining the technical issue and replacing the defective product if required
- Maintaining tools and equipment to ensure optimal operating condition.
- Documenting all installations done based on the schedule.
- Filling Installation Forms
- Providing training to customers on how to operate smart locks, alarms, cameras and other equipments.
- Testing functionality and performance following system installation
- Perform assigned duties in a safe and responsible manner that doesnt expose yourself or other employees to unnecessary risk.
- Willingness to train on company specific technical equipment.
- Problem solving skills to handle repairs and equipment issues during service calls.
- Good customer skills when working directly with residential and business customers.
- Troubleshooting problems with existing equipments.
- Ensuring that connections are tested to ensure that they are operational.
- Addressing any questions, the client may have about the apparatus.
- Notify the Manager regarding additional damage/parts discovered.
- Excellent communication skills and adaptability to various task requirement.
- Should be able to use templates for lock mortise drilling.
- Experience of using hand and power tools such as drills, chisels etc.
- Uses power tools and other tools to cut and shape wood and other materials.
- Maintaining the work vehicle.
Qualification:
- High School Diploma/ITI in Electrical/ Mechanical background
- Minimum total experience of 3 years in technical department
- Proven work experience as an installation technician
- Good communication skills when co-ordinating with team member and customer
- Have experience in carpentry works.
- Clear understanding of electronic, cabling, telecommunication system and mechanical
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.
As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, its important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
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Job Detail
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Job IdJD1574920
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned