Job Description

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.

Capital.com is pioneering the fintech revolution, making financial markets accessible to over 4 million users worldwide .



We are currently seeking a dedicated individual with exceptional managerial skills to join us as Tech Support Manager , leading our Technical Support team members based in Australia and Poland.
### Responsibilities:

• Lead and manage the Technical Support team (spread across the world), providing mentorship and guidance to team members
• Own and optimize technical support processes, ensuring alignment with company goals and efficiency
• Foster a collaborative team environment to resolve issues and improve overall service quality
• Motivate and support team members in their professional development and growth
• Ensure adherence to SLAs and performance metrics

### Technical skills:

• 3+ years of managerial experience in a technical support or IT service management environment
• Experience with process improvement and optimization
• Experience with different monitoring tools, e.g., Kibana, Grafana, Prometheus
• Proficiency in relevant technical skills (e.g., Unix OS, SQL, Python) is a plus
• English level B2 or higher

### Soft skills:

• Leadership: strong leadership skills with a track record of developing and motivating teams
• Communication: Effective communication skills, especially with teams responsible for security, operations and product
• Analytical thinking: Ability to tackle and investigate complicated problems and convert it to the task
• Adaptability to Rapid Changes: Demonstrated capability to adjust to quick technological shifts and evolving business requirements
• Ownership and Accountability: Readiness to take ownership of tasks, issues as well as demonstrate accountability of the results and outcome

### What you get in return:

• You will join the company, that cares about work and life balance
• Annual Bonus based on the performance review cycle
• Family Medical Insurance, Pension fund, MyBenefit system and Multisport for CoE
• Generous Annual Leave Policy (26 days of paid leave for B2B and CoE)
• Hybrid working model (3 days from our modern office and 2 days fully remotely)
• Comprehensive Workation Policy with 30 more remote days available.
• Possibility of taking two additional days of paid leave per year to dedicate to volunteering efforts.

•[Applicable only to candidates from Poland]: Our company has an Internal Reporting Procedure. It is available from the Human Resources Department upon request• •hr@capital.com . You may report a violation referred to in the Procedure under the terms specified therein.•

Be a key player at the forefront of the digital assets movement, propelling your career to new heights!
Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.
Work alongside one of the most brilliant teams in the industry.