Technical Support Engineer

United Arab Emirates, United Arab Emirates

Job Description

Overview of the role:To be the focal point of contact, providing diagnostic support for Electric Vehicle brand on technical and electrical issues, also by ensuring the availability of necessary special tools, technical literature, and service bulletins at locations.To report all issues to brand principal requiring technical assistance and new vehicle concerns by way of raising technical reports and advise locations on the resolution. Prepare Quality Cases reports and submit it with required data to the Technical Support manager and to the OEM .What you will do:
  • Technical support visit + report
  • Validation of concern technical raised
  • Remote assist to solve the technical issues
  • Field visit to assist on the technical issues
  • Prepare technical information report and submit to the principle
  • Follow up on the technical information report
  • Escalation issue to Technical Support Manager
  • Failed part analysis / ship to OEM
  • On the job coaching
  • Software update equipment + special tools

Bayt

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Job Detail

  • Job Id
    JD1728884
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    United Arab Emirates, United Arab Emirates
  • Education
    Not mentioned