Technical Support Engineer

Dubai, United Arab Emirates

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Technical Support EngineerJob Type: PermanentJob Role: TechnicalJob Location: DubaiJob Posted on: Jan 29, 2021Roles & Responsibilities

To support daily technical support activities for IT equipment and application management.
Focusing on the guest/user related queries and assistance.
Co-ordinating with the vendors and other functional departments to fix day to day IT issues and ensure stable Operations.
Performing daily check list and the system changes adhered to organizational policies.
Administration and maintenance of the assigned BU\'s IT Infrastructure.
Provide the requested data to the line manager for OPEX and CAPEX budget preparation.
Administration of servers, IDF/MDF which includes ensuring performance, health and event log monitoring, hardware installation, etc.
IT Asset management.
Administration of Cisco Call Manager/AEI phones and VC unit assistance during meetings.
Basic management of user accounts through AD.
Asset preparation (MAC and Windows) and profile configuration for on-boarding employees
Conduct remote desktop troubleshoot to end-users along with documentation and ticketing system.
Provide daily and monthly reports/statistics to the management.
Co-ordinating with business to understand new IT related requirements and challenges to ensure efficient and smooth running of the operations

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