Job Description

As a Business Applications Technical Specialist, you will work closely with sales teams to understand the customer's needs, goals, and challenges, and showcase how Dynamics 365 can help them in their transformation. You will also provide reassurance throughout the sales cycle, ensuring that the proposed solution meets the customer's requirements and expectations. By combining your technical knowledge, communication skills, and customer focus, you will be able to inspire and influence customers to choose Dynamics 365.

The mission of Microsoft Business Applications is to help our customers digitally transform their businesses to drive new sources of revenue, create new and engaging ways to serve their customers, and to transform the way in which their business runs to drive new levels of profitability for their organization.

You will manage functional business process and technical workload within the Microsoft Business Applications enterprise sales organization working with our most important customers. You play a key role in the total sales cycle by helping them with their end-to-end business transformation needs through envisioning, designing and demonstrating solutions mapped to business value within the area of your workload expertise. Executing with excellence you will collaborate across the sales opportunity journey with the Business Applications sales team, Microsoft partners, other Technical Specialists and our Customer Success team. You will additionally assist the Microsoft Business Applications Sales Executive in identifying, driving and successfully landing pipeline and customer solutions for your assigned category.

As a Technology Specialist - Business Applications you will specialize in the Service category which covers Customer Service, Omnichannel and Field Service. Responsibilities
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Workload and Business Process • Achieve technical workload expertise for your assigned category of Business Applications products.
• Exemplify finance business process depth to accelerate opportunity results.

Business Value-led Presales • Participate in discovery sessions in each opportunity, yielding output of customer-agreed business challenges and win themes prioritized with business value.
• Leverage workload expertise to build effective customer-centric solution assessments and designs based on business value and deliver compelling presentations to improve win rates.

Strategic Proactive Seller • Maximize deal execution through the customer journey as a strategic, proactive seller to meet/exceed category revenue targets.
• Team with Business Applications - Sales Executives to uncover, identify and engage opportunities to drive category performance.
• Build positive Business Decision Maker (BDM)/CxO connections/engagements across category-specific roles with business value alignment by targeted personas.

Qualifications
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Required Qualifications • Technical pre-sales or technical consulting experience AND Bachelor's Degree in Computer Science, Information Technology, or related field


OR equivalent experience.• Proven technical knowledge of the Microsoft Dynamics 365 or comparable enterprise scale customer experience solutions.
• Applicable workload/line of business expertise with one or more of the following: technical and business process presales, post-sales consulting or relevant company/customer IT application implementation or management
• Extensive experience in driving and designing a solution strategy as part of the overall opportunity lifecycle

Additional Qualifications • Experience in identifying, driving and successfully landing pipeline and customer solutions in collaboration with sales leaders and team members
• Extensive collaboration capabilities with technical pursuit teams designing cloud-based customer solutions
• Success working with customers/stakeholders in presales or consulting engagements related to business applications workloads
• Proven success demonstrating differentiated solution value and competitive advantage
• Delivering customer-facing technical workload demonstrations to enterprise decision makers




Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.