Job Description

Title:

Technical Presales Manager

Function:

Commercial

Location:

Dubai, UAE

Job Type:

Hybrid/Full time

Company Overview

In a world increasingly reliant on digital interactions, trust is the foundation upon which meaningful business relationships are built. As online transactions continue to surge at an unprecedented pace, Uqudo stands at the forefront of this transformation. Our mission is ambitious yet unequivocal: to infuse trust into every digital transaction, not only across the Middle East and Africa but also on a global scale.

With a presence in over 70 countries, spanning more than 10 diverse industries and catering to hundreds of unique use cases, Uqudo is the undisputed leader in Identity services within the MEA region.

At Uqudo, we are committed to driving innovation and delivering excellence through cutting-edge solutions, including KYC, Digital Onboarding, KYB, Screening, Biometric Authentication, and a host of other groundbreaking products. What sets us apart is our team's 20+ years of Identity expertise, our feature-rich platform, and our unwavering dedication to empowering businesses to navigate the complexities of identity management with confidence and ease.

Uqudo is backed by leading venture capital partners in the Middle East who have a proven track record of supporting the region's most innovative and successful businesses. We firmly believe in attracting the brightest minds and fostering an environment where they can thrive. If you have a passion for technology, a thirst for growth opportunities, and a desire to contribute to a high-performance team, Uqudo is the place to realize your aspirations.

Role Overview

As a Technical Pre-Sales Manager at Uqudo, your main role and tasks will involve diving deep into understanding our customers' ID verification (IDV), Know Your Customer (KYC) and Know your Business (KYB) needs, proposing innovative solutions to address their specific requirements. You will showcase the power of our technology through engaging demonstrations and oversee successful pilots and trials to ensure customer satisfaction. Collaborating closely with our Sales Team, you will craft compelling proposals that align perfectly with customer requirements. Your ability to stay ahead of the curve by continuously learning and adapting to the evolving landscape of Uqudo and competitor technologies will be crucial in delivering the best solutions to our customers. Additionally, you will cultivate meaningful relationships with technical stakeholders across various roles, fostering a collaborative and supportive environment. This role is ideal for someone who thrives at the intersection of technology and business, with the ability to both deeply understand technical integration requirements and effectively communicate solutions to enterprise customers.

Key Responsibilities

Understanding Customer Needs and Demonstrating Solutions:

Engage with enterprise customers to understand their technical and business requirements, ensuring alignment with uqudo's identity verification and digital onboarding solutions. Act as a technical advisor, demonstrating how uqudo's SDKs and APIs integrate into customer environments, including web and mobile applications. Effectively communicate the value of uqudo's platform by balancing technical depth with business relevance, ensuring customers grasp both the capabilities and commercial impact of our solutions. Deliver effective technical demonstration of uqudo solutions.
Managing Pilots and Proof of Concept Initiatives:

Lead proof-of-concept (PoC) and pilot implementations, ensuring technical feasibility and alignment with customer requirements. Troubleshoot integration challenges and support customers in adopting SDKs, APIs, and security best practices. Provide structured feedback to product and engineering teams based on PoC learnings, ensuring that products align with real-world use cases.
Crafting Compelling Proposals and Collaborating with Sales:

Create technical proposals that clearly articulate how uqudo products address specific customer challenges. Work closely with sales teams and account managers to develop commercially viable solutions, ensuring technical feasibility while considering business constraints. Act as a liaison between engineering and commercial teams, translating priorities between customer-facing teams and the product development roadmap.
Continuous Learning, Adaptation, and Relationship Building:

Stay up to date with industry trends in identity verification and KYC ensuring that uqudo remains at the forefront of innovation. Build and maintain strong relationships with customers, ensuring that their evolving needs are consistently addressed. Adapt to feedback from both internal teams and external customers, ensuring continuous improvement in solutioning and sales support strategies. Maintain a deep understanding of third-party solutions and professional services that complement uqudo's offerings, ensuring a holistic approach to solutioning.
Bridging Engineering and Commercial Teams:

Serve as the critical link between engineering, product, and sales teams, ensuring that technical priorities and business goals remain aligned. Advocate for both customer requirements and product scalability, ensuring that new features, customizations, and integrations are implemented effectively within uqudo's platform.

Skills and Experience

In addition to strong technical expertise, this role requires a high level of business acumen. The ideal candidate must be able to engage professionally with customers, understanding how to navigate commercial discussions and contribute to making deals happen. They must also possess a strong understanding of InfoSec, identity verification, KYC and digital onboarding, ensuring that security and compliance considerations are always accounted for. The ability to be flexible and adaptable when responding to evolving customer requirements is essential for success in this role. Strong technical background in software development, integration, or pre-sales engineering. Hands-on experience with SDKs, APIs, and software integration workflows. Ability to design and propose technical architectures for enterprise customers. Experience working with enterprise customers, understanding their challenges, and tailoring solutions accordingly. Excellent communication and presentation skills, with the ability to explain complex technical concepts in a clear and compelling manner. Strong problem-solving skills, especially in architecting solutions that combine out-of-the-box products with customization and third-party integrations. Experience with cloud platforms, security protocols, and enterprise IT environments is a plus. Bachelor's Degree in any STEM subject or Equivalent Practical Experience.
Join us at Uqudo and be part of a dynamic team driving innovation in the identity verification space. Together, we'll shape the future of trust and security for businesses worldwide.

Please note that you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Uqudo is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, colour, religion, gender, sexual orientation, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.

Job Types: Full-time, Permanent

Pay: From AED25,000.00 per month

Experience:

KYC: 3 years (Required) ID verification: 2 years (Required) SaaS Pre-Sales: 5 years (Required)
Language:

* English (Required)