Answer technical questions that are related to tyres.
Process customer's complaints and give appropriate warranty.
Make a detailed report and submit to the principle.
Visit the customer at regular intervals, to monitor the performance of the tyres and send the report to principle.
Share the performance report of the new pattern with other fleet customers and encourage them to buy new pattern.
Researches and obtains resolution of a variety of customer complaints and issues.
Keep up with the competitors' products information and tire industry regulations.
Any other duties/responsibilities as assigned
About Us: One of the largest business conglomerates in the UAE, the Galadari Brothers Group is driven by ambition, values and boundless experience, engaging in new ventures and maintaining its position as a significant business market player that channels over 40 world-renowned brands and over 5,500 employees from 30 different nationalities. For more than 50 years, Galadari Brothers Group has been leading business sectors such as Heavy Equipment, Automobiles, Food & Beverages, Media, Industrial Construction, Real Estate and Hospitality & Travel.About the Team:Galadari Trucks & Heavy Equipment is a flagship subsidiary of Galadari Brothers, and the leading provider of heavy earthmoving, construction, power systems and materials handling equipment in the United Arab Emirates.Based in the United Arab Emirates for over 40 years we have established ourselves as the market leader in our industry.Focusing our efforts on being solutions provider 'Galadari' has built a reputation for outstanding service & after-sales support.Continually innovating and thinking forward we have established an exclusive range of world-leading support technologies, each being the most highly regarded within its respective industry.These supporting solutions include products and services related to the Health & Safety, Environmental, productivity and efficiency of our industry. Each is backed by a professional and highly trained team who are knowledgeable in their respective field and closely supported by the OEM.