Job Description

### Key Job Responsibilities

Financial Management and Reporting

• Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximisation and profitability using cost control measures in accordance with the company's standard operating procedures.
• Achieve Encore's financial goals for the location(s) by effectively managing labour, equipment sub-rentals and other costs.
• Understand and utilise operational and financial reports and completes standard and ad hoc reports accurately and on time.
• Utilise the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients.
• See the Big Picture by completing the sales forecast at home location, ensuring they are accurate and submitted timely.
• Participate in business review presentations as needed, in collaboration with regional management.
• Review and manage location P&L and develops action plans to address deficiencies/grow the business
• Confirms venue partners process all payments to Encore in a timely basis.

Operations Management

• Perform daily floor operations including scheduling and equipment setups, operation, and strikes. Assist on the floor as needed.
• Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance to brand standards.
• Anticipate equipment challenges and changes in a timely and professional manner.
• Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
• See the Big Picture by efficiently sharing labour and equipment within the local market.
• Attend all operational venue meetings such as daily stand up meetings with venue operations staff.
• In collaboration with the Health and Safety Manager and the Area Manager, ensure that all HSE guidelines are properly implemented.
• Promote a healthy and safe working environment at all times, and provide feedback to the Health and Safety Manager on all HSE issues at the venue.

Sales Management

• Work with regional sales teams to create effective sales strategies to maximise revenue per-event for assigned customers including upsell and cross-sell opportunities.
• Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges.
• Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through the website, venue booking system, or other sources as assigned.
• Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
• Collaborate with vendors and other departments/divisions of the company to capture and service events.
• Understand event cost structure and incorporate into solution designs according to established profitability guidelines.
• Attend customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
• Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.
• Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events
• Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.

Customer Service

• Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.
• Position will have oversight to personnel to assist with event execution.
• Exceed the expectations and needs of internal and external customers.
• Meet with guests on site to confirm that their needs are met and the equipment setup is accurate and working properly.
• Monitor small to medium size events and check in on customers throughout the day.
• Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image.

Technical Ability

• Understand and oversees the technical aspects of the job and applies basic to advanced troubleshooting and problem solving skills to guide technicians in resolving equipment and software issues in a timely and professional manner.
• Effectively utilises applicable company computer systems.
• Act as on-site technical expert as needed for events.
• Assist on the floor with operations as needed.

People Development

• Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality.
• Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development.
• Manage the HR activities including selection, performance management, and learning.
• Provide focused and continued coaching to develop the skills of team members.
• Train employees on Encore standards for service and equipment, and verifies they are properly trained on company computer systems.
• Recommend team members for training opportunities, as needed.

Disclaimer:


The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.