Job Description

About Us:

Graniti Building Materials is the leading supplier of high-quality porcelain and ceramic tiles, known for our commitment to excellence and innovation in the building materials industry. Our extensive range of products is designed to meet the diverse needs of our clients, from residential to commercial projects. At Graniti, we pride ourselves on providing superior customer service and technical support, ensuring that our clients receive the best solutions for their needs.

Position Overview:

We are seeking a highly motivated and experienced Technical Engineer to join our team. In this role, you will play a crucial part in maintaining our high standards of quality and delivering exceptional service to our clients. You will be responsible for overseeing QA/QC procedures, attending technical meetings, and providing training and support to both internal teams and customers.

Key Responsibilities:

1. Quality Assurance and Control: Implement and oversee QA/QC procedures to ensure our products meet the highest industry standards. Conduct regular audits and inspections to ensure compliance.

2. Technical Meetings: Attend and actively participate in technical meetings with clients, contractors, and other stakeholders to discuss project specifications, provide expert recommendations, and address any concerns.

3. Training and Development: Assist in the development and delivery of technical training sessions for (staff, if needed and) clients, ensuring they have a comprehensive understanding of our products, installation methods, and maintenance requirements.

4. Customer Support: Provide exceptional customer service by addressing client inquiries, troubleshooting technical issues, and offering solutions in a timely manner.

5. Problem Solving: Utilize strong analytical and problem-solving skills to identify challenges and develop effective solutions to enhance product performance and customer satisfaction.

6. Collaboration: Work closely with other engineering teams, sales, and marketing departments to ensure a cohesive approach to product development and customer engagement.

7. Documentation: Maintain accurate records of QA/QC activities, technical meetings, and training sessions to ensure accountability and continuous improvement.

Qualifications:

1. Bachelor's degree in Engineering, Architecture, or a related field.

2. Minimum of 5 years of experience in a technical engineering role, preferably within the building materials or construction industry.

3. In-depth knowledge of QA/QC procedures and standards related to porcelain and ceramic tiles is a plus.

4. Excellent communication skills, both verbal and written, enabling effective interaction with clients and team members.

5. Strong problem-solving abilities and the capacity to work effectively under pressure.

6. A valid driving license is required, as travel to client sites may be necessary.

Why Join Graniti Building Materials?

a. Competitive Compensation: We offer a competitive salary and benefits package, including health insurance, and bonuses based on performance.

b. Career Growth: At Graniti, we prioritize professional development and provide opportunities for training, certifications, and career advancement.

c. Innovative Environment: Join a team that values creativity and innovation, encouraging you to bring new ideas to the table.

d. Collaborative Culture: Be part of a supportive and collaborative work environment where teamwork and communication are key.

Job Type: Full-time