Technical Coordinator
United Arab Emirates, United Arab Emirates
Job Description
Technical Coordinator I AFET I Dubai, UAE
Overview of the role:
Coordinate with the call centre and ensure all the complains are registered in CAFM system and updated on a timely manner as per SLA/KPI. Prepare estimations and quotations.
What you will do:
Key Accountability -1
Responsible for :
Responsible for :
Responsible for :
Overview of the role:
Coordinate with the call centre and ensure all the complains are registered in CAFM system and updated on a timely manner as per SLA/KPI. Prepare estimations and quotations.
What you will do:
Key Accountability -1
Responsible for :
- Prepare the estimation and quotations as per contract SLA.
- Submit to client the commercial proposals.
- Support Engineer in scheduling the works.
- Open the SR on the CAFM system for all received complains.
- Close all the CM/RM SR in the system and maintain records.
- Coordinate with Supervisors to collect data for service entries.
- Ensure that all service reports are entered in the system without any errors.
- Do the labour hour posting on the SKM system
- Maintain service report files in a standard manner for future reference and audit purpose.
Responsible for :
- Contribute to the development of a customer focused service and a positive corporate image, including the maintenance of good working relationship with client, client representatives.
- Achieve and enhance customer satisfaction by meeting and /or exceeding the customer requirements, SLAs, KPIs.
- Meeting, reporting client at regular intervals to maintain good communication and rapport with client and clients team
Responsible for :
- Contribute to safe systems of work and the development of quality management system by ensuring all work practices comply with relevant safety standard.
- Ensure that measures to protect personal safety and well-being are always in place and that personal actions do not jeopardize the safety and well-being of others
- Implement all HSE policy, Safe Operating Procedures, and Safe Work Instructions (tool box talk) - thus preventing potential incidents at all times
Bayt
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Job Detail
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Job IdJD1572652
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUnited Arab Emirates, United Arab Emirates
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EducationNot mentioned