Job Description

Introduction

Join Us! We seek aTechnical Consultant to join our collaborative retail division team. As a Technical Consultant, you will be responsible for optimizing and monitoring our SaaS applications and assisting our customers in their transition to cloud services. This role requires some conversational Spanish.

As a valued member of the team, you will work to deliver exceptional technical support and ensure our solutions provide maximum value to our customers.

What will you do? Incident Analysis: Analyze customer incidents on retail software, identify issues, and provide timely solutions. Case Management: Track and review open cases, collaborating internally across teams and externally with clients to ensure resolution. Database Management: Search for errors in databases (Oracle), verify data, and proactively debug databases. Application Debugging: Debug applications using Java, Javascript, C, PL/SQL, bash, and web services. Database Optimization: Optimize database queries and procedures (Oracle) for enhanced performance. Report Generation: Produce comprehensive database reports (Oracle) to support decision-making. Procedure Creation: Develop DB procedures and scheduler procedures (Oracle) to streamline operations. Team Collaboration: Work closely with international development and product teams to enhance our solutions. Customer Support: Provide top-notch technical support to our diverse customer base, ensuring their needs are met efficiently. What will you bring? Technical Skills: Very good knowledge of Oracle databases (SQL, PL/SQL). Basic knowledge of Linux (Bash). Familiarity with one or more programming languages (PL/SQL, bash, Java, Javascript) is desirable. Communication Skills: Fluency in Spanish and English is essential for this role, enabling effective communication with our global team and customers. Willingness to Learn: A proactive attitude towards learning new programming languages and technologies. Consulting Acumen: Basic understanding of technical and functional consulting, commercial activities, logistics, and retail supply chain solutions is desired (but not a requirement). Why SymphonyAI? Team-Oriented Culture: Work alongside a diverse and collaborative team committed to innovation and success. Growth Opportunities: We support your professional development. Innovative Environment: Join a team at the forefront of technology advancements in the retail industry. Global Collaboration: Work with international teams and customers, broadening your experience and network. Visit here, for more information about how we hire, what's in it for you, our culture and values. #LI-VA1 #LI-Hybrid About Us

SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.

Full-Time