Job Description

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably.
We're the first software business in the world to have our sustainability targets validated by the SBTi, and we've been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We've also recently been named as one of the world's most innovative companies.
If you're a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.
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Position: Tech Support Principal Analyst
Location: Dubai (Hybrid, 3 days office)
The Job
AVEVA Unified Supply Chain has an established reputation for providing the best tools in sector: software which is easy-to-use, powerful, fast and robust. Our clients rely on our tools to make a wide range of business decisions and depend on us to provide application support and training to help them get maximum value from our software.
As a Tech Support Principal Analyst, you will work as part of the Global Technical Support team which is responsible for all aspects of supporting our products. The Technical Support Team provides constructive, added-value advice that guides users to the information they want, helps them make sense of their data, and educates them in making the best use of the tools.
Responsibilities:• Responding to all queries from customers - these can range from straightforward requests on usage of the tools to in-depth investigations of complex modelling problems
• Working with a broad range of customer end-users, including technical experts, to understand business workflows, solve problems, and provide detailed technical advice
• Training, including development of training material and running training courses
• Tracking and prioritising the status of customer queries, ensuring that they are dealt with in a timely manner
• Coordinating investigation of customer issues across multiple teams
• Working closely with Sales, R&D, Services and Project Management teams to ensure that customer queries are addressed in the most efficient way


Skills and Qualifications:• Industry knowledge from the Oil and Gas sector
• Strong numerical background, ideally with a degree (or Ph.D) in mathematics, engineering or physical sciences
• Analysis of technical requirements, solving detailed technical problems and providing solutions
• An ability to communicate detailed technical topics to a varied audience
• Experience of presenting to clients and to an audience
• Keen to learn and gain in-depth understanding of technical issues
• Competent user of Microsoft Word, Excel and PowerPoint
• Experience of the oil and gas value chain optimisation
• Experience in Refinery Economics (Planning and Scheduling).
• Software development experience
• Understanding of databases, networks and software architecture


AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.



Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.