Tech Support
Job Description
Must be located in Dubai
Location: JLT
Western Accent is preferred ( PLEASE DO NOT APPLY IF YOU DONT FIT THIS CRITERIA)
Job Title: 1st Line Technical Support Team
Hours of Work: 12-9
Experience: Broadband/Telecoms vital.
To ensure customers receive the highest level of service when contacting the support departments set out in our SLA.
The willingness to go the extra mile to give customer satisfaction and promotion of the brand.
The desire to continually improve your technical and customer support knowledge and ability through self-study.
Must project a positive, friendly and professional image all times.
The job will involve you supporting customers in the following areas by phone call, email and using our internal live chat service
Line Faults
Broadband Faults
Router support
Move of Addresses Queries
Billing Enquiries
General Support Queries
To assist customers with their technical support queries you will need a good knowledge of
Windows from XP through to 10desktop support
Knowledge of Mac OSX desktop support
Good knowledge of mobile devices (iOS, Android etc)
Home networking knowledge
Candidates with experience in telecoms are preferred.
Job Types: Full-time, Permanent
Pay: AED3,500.00 per month
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Job Detail
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Job IdJD1795197
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned