Tech Del & Ops Excellence Analyst

Dubai, United Arab Emirates

Job Description

About AccentureAccenture is a leading global professional services company, providing a broad range of services in strategy consulting, technology, and operations, with digital capabilities across all these services. We combine unmatched experience and specialized capabilities across more than 40 industries xe2x80x93 powered by the worldxe2x80x99s largest network of Advanced Technology and Intelligent Operations centers. With 790,000+ people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.Accenture TechnologyThrough unmatched industry experience, leading technologies from our ecosystem partners and startups, and the largest delivery network in the world, we provide a powerful range of capabilities that can be tailored to our clientxe2x80x99s most complex business needs. With over 100 innovation hubs deployed around the world, we help clients continuously innovate at speed and at scale so they can outpace their peers. You will bring innovation, intelligence, and industry experience together with the newest technologies to help clients innovate at scale and transform their businesses.Key Responsibilities Include:Learn and understand telecommunication Technology landscape, including Digital channels, Business support applications and Network technologies.Gain exposure to 5G, IoT, and emerging telecom trends through research and practical tasks.Collaborate with cross-functional teams, including network engineers, data analysts, and customer care professionals.Support the customer experience team by understanding common technical issues and solutions.Analyze customer data and service usage trends to identify opportunities for improving customer satisfaction and retention.Participate in cross-functional meetings with marketing, sales, network operations, and customer support teams to ensure alignment of business objectives.Learn programing skills, modern frameworks, and design thinking to build portions of applications that solve our clientxe2x80x99s business and IT challenges.Understand business requirements to translate them into technical requirements that the system analysts and other technical team members can drive into the project design and delivery.What can you expect in the role?Be part of the largest, most complex enterprise scale transformations in the Middle East.Hands-on experience in business analysis and customer experience strategies within the telecom sector.Understanding of how technological advancements like 5G, AI and IoT impacts the Telecom industryDevelopment of analytical, communication, and strategic thinking skills tailored to the telecom industry.Engage your curiosity to change the way people experience interactions with technology, each other and with companies.Display your collaborative spirit while connecting with team members to help solve complex business needs.What are we looking for:The following qualification(s) are required / preferable and beneficial for the candidate to perform the role:Bachelorxe2x80x99s / Masterxe2x80x99s degree or equivalent in relevant subject areas such as Information Technology, Software Engineeringxe2x80xa6.Strong numerical and analytical skills, capable of applying quantitative methods and approachesBasic understanding of telecom technologies.Self-motivation, proactiveness and openness to changes.Ability to make things happen and to keep deadlines.Ability to work under pressure and manage unexpected situations.Effective communication and presentation skills.Related certifications would be a plus.Excellent spoken and written command of English allowing you to collaborate in the international Accenture environment.Why join us?We offer a transparent, fast paced approach career progression, with a focus on your strengths and continuous coaching from senior colleagues.You will benefit from working alongside Accenture experts who are solving some of the biggest industry challenges with innovative thinking and pioneering tools.Flexible work arrangements and a range of benefits including competitive rewards.You will have access to state-of-the-art technology that will give you the opportunity to deepen your existing skills even as you help create the latest business trends.You will also have opportunities to make a difference to the communities in which we work and live.Next StepsIf this sounds like the ideal role, career and company for you, click below to apply.To learn more about life @AccentureMiddleEast, follow us on social media and keep up with our latest news.Accenture Middle East: , , , ,About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our peoplexe2x80x99s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. Wexe2x80x99re proud to be consistently recognized as one of the Worldxe2x80x99s Best Workplacesxe2x84xa2.Join Accenture to work at the heart of change.Visit us atEqual Employment Opportunity StatementAll employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.Accenture is committed to providing veteran employment opportunities to our service men and women.

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Job Detail

  • Job Id
    JD1828878
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Dubai, United Arab Emirates
  • Education
    Not mentioned