Company DescriptionFounded in 2008 by Serge Trigano and his sons Jmie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.Whatever your role, we're all here to make the customer experience as unforgettable as possible.Our mission: to bring little moments of happiness to people.Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.Our commitment to diversity and inclusion:Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.Would you like to do the opening of our Mama Shelter Dubai? \xf0\x9f\x8f\xa8THE MISSION?Are you passionate about technology and skilled in troubleshooting? \xf0\x9f\x92\xbb\xf0\x9f\x94\xa7 Join our team as a Tech Assistant and be a key player in keeping our IT systems running smoothly! Your mission, should you choose to accept it:
Assist the IT Manager with the installation and maintenance of hardware and software. \xf0\x9f\x9b\xa0\xef\xb8\x8f\xf0\x9f\x92\xbb
Serve as a secondary contact for PC hardware and software issues. \xf0\x9f\x93\x9e
Manage the lifecycle of technology assets, ensuring equipment is ordered and available. \xf0\x9f\x93\xa6
Handle disaster recovery and business continuity related to technology. \xf0\x9f\x94\x84
Identify and resolve performance issues with our systems. \xf0\x9f\x94\xa7
Ensure all technology assets are secure and well-maintained following Mama Shelter standards. \xf0\x9f\x94\x92
Oversee data communication and manage telecommunications equipment. \xf0\x9f\x93\xa1
Support mobile phone issues and troubleshoot high-speed Internet problems. \xf0\x9f\x93\xb1\xf0\x9f\x8c\x90
Provide desktop support, including imaging desktops, installing software, and migrating data. \xf0\x9f\x92\xbb
Maintain IT inventory and logs of hardware and service calls. \xf0\x9f\x93\x8b
Document and archive all IT correspondence and troubleshooting efforts. \xf0\x9f\x93\x82
QualificationsMADE FOR YOU? ONLY IF
You have strong knowledge in LAN, security, wireless, IP telephony, and hospitality software. \xf0\x9f\x8c\x90
You're the pro in tough situations: Always one step ahead, you stay calm and make the right call when things get tricky. \xf0\x9f\x92\xaa
You're as real as it gets: Integrity and professionalism are your middle names, and you always keep it 100% honest.
Transparency is your thing: Your motives, methods, and goals are clear as day. No smoke and mirrors here! \xf0\x9f\x94\x8d
You own your oops moments: Mistakes happen - you own them, learn from them, and help the team avoid them next time. \xf0\x9f\x99\x8c
Business with a heart: You believe in doing things right, with honesty and fairness. No shortcuts. \xe2\x9a\x96\xef\xb8\x8f
You keep secrets safe: Confidentiality is your superpower. Sensitive info stays in the vault. \xf0\x9f\x97\x9d\xef\xb8\x8f
YOUR LITTLE EXTRAS:
You always follow through: When you commit, you deliver. Every time.
Team player (and solo star): Whether you're working with the squad or flying solo, you nail it. \xf0\x9f\x91\xa5
Your vibe is positive & approachable: You\'ve got that energy that lifts the room, for both your colleagues and guests. \xf0\x9f\x98\x8a
You know your people: You take the time to get to know your teammates and our guests. Relationships matter. \xf0\x9f\x92\xac
You\'ve got everyone's back: We're all in this together - one big family making magic happen.
Additional InformationWe're sure you know the beat\xf0\x9f\x8e\xb6:1st verse: We set up a first telephone interview with our HR if your application moves to our rhythm. Chorus: After the successful telephone interview, we will see you at Mama or online, be ready! (chorus x2 depending on the position) Last verse: Mama won\'t leave you wondering; you will have an answer from us whatever the outcome.