Job Description

Job Summary:

As a Team Leader - Guest Service you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience.

General Duties and Responsibilities:

Maintain effective communication with all related departments to ensure a smooth service delivery

• Extend personal service and attention to all Guests, with particular emphasis to Club Rotana and VIP Guests
• Maintain an up-to-date knowledge of the Hotel and local services, supply information and respond to Guest queries and promote inter-Hotel sales and in-house facilities
• Maintain and update Guest history profiles through the Opera Guest profile system
• Deal promptly, efficiently and pleasantly with any queries and resolve Guest complaints that may arise
• Inspect daily Guest rooms and communicate with Food & Beverage for room treatments following the set standard procedure
• Maintain awareness of competitors' rates and occupancy levels and analyze Guest comments through weekly reports
• Establishes, promotes and maintains good public relations and enhance sales for the Hotel at every opportunity
• Operate in a safe and environmentally friendly way to protect guests' and employees' health and safety, as well as protect and conserve the environment
• Comply with the hotel environmental, health and safety policies and procedures

Additional to the above-mentioned requirements as Employee will at times be expected to perform tasks and duties outside of his/her scope of work as necessitated by work demand.

This document does not create an Employment contact. It is stressed in Business may require alternative to this job description.

Job Types: Full-time, Permanent, Contract
Contract length: 24 months

Pay: From AED2,700.00 per month

Application Question(s):

• Do you have 2 years' experience in similar capacity in five starts resort?
• What is your nationality?
• What is your age?
• Are you available in United Arab Emirates for personal interview in Ras Al Khaimah?
• What are your current benefits & salary and expectations?
• Do you speak German Language in addition to English Language? What other languages do you speak?

Application Deadline: 01/12/2024
Expected Start Date: 01/12/2024