Job Description

Summary

Job Summary: The Team Leader - Reservations will oversee the reservations department, ensuring exceptional service delivery and operational efficiency. This role requires strong leadership skills, attention to detail, and a deep understanding of hotel reservations systems and processes.


Key Responsibilities:



• Supervise Reservations Team:


+ Lead, mentor, and motivate the reservations staff to achieve high performance.
+ Conduct regular team meetings to communicate goals, updates, and training.
• Manage Reservations Process:


+ Oversee all reservation activities, ensuring accuracy and compliance with hotel policies.
+ Handle complex reservation inquiries and special requests, providing tailored solutions.
• Customer Service Excellence:


+ Ensure a high level of customer service is maintained at all times.
+ Address guest concerns and feedback promptly and professionally.
• Training and Development:


+ Provide ongoing training and development opportunities for team members.
+ Monitor team performance and implement improvements as needed.
• System Management:


+ Utilize hotel management software to manage bookings, cancellations, and inventory.
+ Ensure data integrity and accuracy in the reservations system.
• Collaboration:


+ Work closely with other departments, such as Front Office, Sales, and Marketing, to optimize occupancy and revenue.
+ Participate in weekly revenue meetings and strategy sessions.
• Reporting:


+ Generate and analyze reports on reservations, occupancy trends, and revenue forecasts.
+ Provide insights and recommendations to enhance performance.
• Compliance and Standards:


+ Ensure adherence to hotel policies and procedures.
+ Maintain high standards of professionalism and presentation in the team.