Job Description

1. Creating smooth and efficient operations for team motivation.

2. Handling escalations of the customers as and when required.

3. Implement and maintain operational guidelines as set by the organization for the team.

4. Oversee operational cost, risk and audit activities.

5. Assist in interviewing, recruiting, training, performance evaluation, and promotion and termination activities.

6. Determine staffing requirements, work assignment and schedules for the Customer Service Executives.

7. Maintain a clean, safe and organized environment at the center.

8. Coordinate with Country Manager - UAE in different operational issues and promotional activities.

9. Implement operational improvement process based on the analysis of reports.

10. Coordination with Embassy as and when required.

11. Build rapport with Embassy officials to support seamless operations at BLS.

12. Specific projects to be undertaken as assigned by Management.

13. Periodic visits to the centers under their jurisdiction once in a quarter and reports to be send to Country Manager

14. Ensure team achieves their targets for Voice of Applicants collection, complaint logs, Application counts, Value Added Services and customer satisfaction

15. Ensure all incidents are documented.

16. Ensure all staffs are trained and updated with product and process

17. Ensure all counters are manned at all times

18. Monitor all direct and indirect repartees' for their efficiency and productivity.

Other Requirements .

• Excellent communication and interpersonal skills
• Working experience in Team Management
• Working experience in business development/strategies for improving the business.
• Working experience in client relationship management.
• Language Proficiency - English & Hindi.
• Competencies - Leadership/ Problem Solving / Taking Initiative / Decision Making / Team Player / Effective Communication.

Job Type: Full-time

Pay: AED6,000.00 - AED7,000.00 per month

Application Question(s):

• Do you have an experience working with Travel/Tourism industry or Visa outsourcing industry?
• What is your visa status (Visit/ Employment/ Cancelled/ Own)?
• Are you currently based in Abu Dhabi?

Education:

• Bachelor's (Preferred)

Experience:

• Team Management: 5 years (Preferred)
• Operations Management: 5 years (Preferred)
• Business Development: 7 years (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)