Team Leader, In Room Dining - Villas
(12261)Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai\'s endless dunes and rich culture.About The Role

• Assists the Assistant Outlet Manager and/or the Outlet Manager within the limits of the established Hotel policies and Operational Standards, and provides efficient, personalized, courteous and punctual service.

Works with a team spirit and ensures that each guest leaves the outlet fully satisfied and with the wish to return back.Key Duties and Responsibilities

• Distribute the work for the team, including the need to multi-skill in employees\' job requirements.
• Ensures information is properly passed on to the team (briefings and debriefings).
• Ensures the point of sale is prepared to a high standard.
• Takes guests\' orders.
• Ensures equipment is used correctly.
• Takes the global level of activity into account when managing the flow of guests, placement at tables and reservations.
• Checks the quality and speed of waiter service
• Ensures that the outlet is managed efficiently according to the established concept statements.
• Ensures that the par stocks for all operating equipment and supplies are strictly adhered to and that the outlet is adequately equipped.
• Assists in conducting monthly inventory checks on all operating equipment and supplies.
• Assists in controlling the requisitioning, storage and careful use of all operating equipment and supplies.
• Assists in planning and organizing festive food promotions within the outlet manager.
• Maintains the Daily Log Book.
• Assists in planning the outlet weekly roster and work schedules to ensure that the outlet is adequately staffed to handle the level of business.
• Maintains the outlet bulletin board.
• Performs their duties with the maximum efficiency and in the most productive manner.
• Carries out monthly, quarterly, bi yearly, yearly inventory of operating equipment.
• Handles guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be founded and to assure follow up with guests.
• Ensures that the outlet team projects a warm, professional and welcome image.
• Establishes a rapport with guests, maintaining good customer relationship.
• Sets up of the restaurant, she/he must check the cleaning and the quality of all equipment, glassware, cutlery, chinaware, napkins etc.
• Supervises the end of day closing of the service area and makes sure that all equipment is in an appropriate place and nothing is left around, which can be hazardous.
• Checks the standard and quality of food and beverage which leaves the kitchen.
• Checks extra needs of a guest.

Experience & Educational Requirements

• Hotel or Restaurant Management Diploma/ Bachelor Degree or its equivalent
• HACCP certified
• 1 year in similar position in a five star hotel
• Computer literate in Microsoft Window applications an asset
• Positive attitude
• Good communication skills
• Ability to work under pressure
• Ability to work on own or in teams
• Ability to take decisions
• Ability to administer disciplinary action
• Good product knowledge
• Ability to produce check lists
• HACCP control knowledge
• Understanding Differences
• Drive for Results Organized and disciplined, dedicated and loyal

Join a team that is warm,caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Kerzner International