Job Description

United Arab Emirates

About Jumeirah & the Hotel: At Jumeirah, we are committed to encouraging and developing our colleagues in world-class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa, and the Middle East. Jumeirah Creekside is a contemporary lifestyle hotel located 2km from Dubai International Airport in the heart of old Dubai. Set in landscaped grounds overlooking Dubai Creek, the hotel offers 292 rooms and suites, 21 meeting rooms, four restaurants, an award-winning spa, and access to sports and leisure complex, The Aviation Club. Designed to connect the hotel to the region's vibrant arts and cultural heritage, Jumeirah Creekside Hotel houses one of Dubai's largest art collections - a specially commissioned collection of 482 pieces by 52 artists with roots from the Middle East. About the Job: Train all new colleagues to the standards required by the hotel. Ensure that the standards and procedures are maintained by continuous on-the-job supervision, coaching, and training of colleagues. The objective is to achieve goals that contribute to the growth of the organization. Team leaders motivate and inspire their team by creating an environment that promotes positive communication, encourages bonding of team members, and demonstrates flexibility. Ensures that guests' needs are always anticipated. Your main duties will include: Reports for duty punctually always wearing hotel uniform and name badge. Ensures colleagues report for duty punctually, well-groomed, and wear the correct uniform and name badge. Provides courteous and professional service and training. Monitors the service standards and cleaning standards of the housekeeping colleagues in designated areas. Communicates new or amended procedures to relevant departments/colleagues in a timely manner, ensuring they have been understood. Develops deep cleaning schedules and ensures they are monitored. Relieves in a supervisory capacity when required. Is aware of the company's Quality Policy, Vision, Mission Statement, Guiding Principles, and Hallmarks and ensures that these are put into practice in daily work activities. Liaises with engineering to ensure all equipment is in good order and that repairs are done timely. Liaises with other departments to ensure that guests receive the very best service. Understands and is aware of all fire and safety procedures. Ensures keys are handled in a secure manner. Controls department forms and records according to Jumeirah standards for Document Control. Takes charge of the relevant shifts. Ensures the Departmental Performance Plan is understood by all colleagues. Conducts training and re-training of colleagues in accordance with JI policy. Ensures safety standards are adhered to in all assigned areas. Evaluates procedures and suggests improvements. Ensures the cleanliness and maintenance of all housekeeping equipment and schedules necessary preventive maintenance and repair work. Attends training sessions as scheduled achieving 6 hours of training per month (18-hour average for 3 months). Has in-depth knowledge about the hotel and its facilities. Attends department meetings that require a representative from housekeeping. Carries out any other reasonable duties as requested by Management. Ensures that all housekeeping attendants report for duty punctually following JI grooming policies. Assists in the building of an efficient team of colleagues by taking an active interest in their welfare, safety, and development. Supervises the colleagues within the department ensuring that the correct standards are followed, and methods of service are maintained. Ensures that housekeeping attendants exercise proper discipline and courtesy in attending to guest needs and provides regular feedback to them. Maintains and controls the consumption of cleaning materials and manages the stock of cleaning supplies. Administrational Duties: Prepares duty roster for housekeeping attendants. Assists in the monthly and quarterly inventories of linen, cleaning, and guest supplies. Ensures that a complete handover is done at the end of every shift, logging any relevant information or requests. Reports discrepancies in a timely manner. Attends various briefings as requested by the Executive Housekeeper or designate. Controls the usage of guest amenities, cleaning chemicals, vacuum cleaners, and linen ensuring that there is no misuse, wastage, or over-ordering. Training Duties: Plans and revises the monthly training plan with the Executive Housekeeper/Housekeeping Manager or designate focusing on the weaknesses of the department. Schedules and coordinates the monthly training plan with the Executive Housekeeper/Housekeeping Manager or designate. Executes classroom training as well as on-the-job training. Develops colleagues to attain their full potential. Regularly reviews the training results and needs with the Executive Housekeeper/Housekeeping Manager. Constantly spot checks colleagues to maintain applied standards. Evaluates colleagues' training needs and development. Other Duties: Assists Housekeeper Manager/Asst. Housekeeping Manager and designate in projects such as guestroom decoration, rehabilitation, and special maintenance works. Qualifications: Able to communicate effectively and respond well to questions and requests. Secondary School Graduate. Higher Secondary Graduate. Dynamic personality. Goal Oriented. Team player. Great Motivator. Flexible approach to people and tasks. Effortless Service focused. Goes the extra mile where possible. Creativity. Problem-solving and follow-up abilities. Knowledgeable in Bed Making. Knowledgeable in use of Cleaning Chemicals. Knowledgeable in use of Cleaning Machineries. Knowledgeable in use of Cleaning Supplies. Experience: Minimum of 1 year experience in a similar capacity. About Benefits: We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer reduced hotel rates across our properties globally, an excellent care package, flights home, accommodation, health insurance, and up to 50% discount off Jumeirah F&B Outlets. #J-18808-Ljbffr