Job Description

Job Summary:

As a Team Leader - Front Desk you are responsible to provide professional and customer focused service to our Guests, ensuring their stay will become a memorable experience.

General Duties and Responsibilities:

• Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain good working relationship with all Front Office employees with particular emphasis on Guest Service Agents and Guest Relations
• Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
• Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries
• Deal swiftly, efficiently and sensitively to Guest complaints and follows through
• Maintain awareness of guest profiles
• Ensure that the Guest receive the accommodation he/she is expecting
• Check all cashier's city ledger bills at the end of shift to ensure that the billing and attachments are correct
• Operate in a safe and environmentally friendly way to protect guests' and employees' health and safety, as well as protect and conserve the environment
• Comply with the hotel environmental, health and safety policies and procedures

Additional to the above-mentioned requirements as Employee will at times be expected to perform tasks and duties outside of his/her scope of work as necessitated by work demand.

This document does not create an employee contract. It is stressed in Business may require alternative to this job description.

Job Types: Full-time, Permanent, Contract
Contract length: 24 months

Pay: From AED2,700.00 per month

Application Question(s):

• Do you have 2 years' experience in similar capacity in five starts resort?
• What is your nationality?
• What is your age?
• Are you available in United Arab Emirates for personal interview in Ras Al Khaimah?
• What are your current benefits & salary and expectations?
• Do you speak German Language in addition to English Language? What other languages do you speak?
• What is your visa type & expiry date?

Application Deadline: 28/02/2025
Expected Start Date: 01/02/2025