To manage all airside activities related to the assigned areas on shift, ensuring dnata provides the best services to the customer airlines in line with its standards and procedures.
Job OutlineAccountabilities

• \xc2\xb7 Plans the distribution and allocation of resources in area of allocation to ensure the assigned activities are completed on time and in line with the SOPs.
• \xc2\xb7 Ensures safety of staff and guides them to work safely by providing support, direction, whilst being a role model for the desired safety behaviours and leading with safety.
• \xc2\xb7 Organizes and supervises the work of a small team on the day of operations to ensure that work is completed efficiently and in compliance with procedures and service standards
• \xc2\xb7 Leads team of staff on the day of operations, who are undertaking related activities to handle in-coming and outgoing flights as allocated.
• \xc2\xb7 Assists Supervisors to handle shift briefing of the team, at the start of shift, for the responsibilities on the day of operations that staff are aware of what is expected of them in line with the SLAs.
• \xc2\xb7 Provides performance feedback from the day of operations, of staff on shift to their respective line managers.
• \xc2\xb7 Ensures that all equipment and devices allocated to the team are used and cared for appropriately.
• \xc2\xb7 Intervenes and takes immediate action when there is risk exposure, role models safe behaviours and follows up on corrective actions.
• \xc2\xb7 Conducts safety briefings regularly at the beginning of the shift to ensure that all safety standards are adhered to
• \xc2\xb7 Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment
• \xc2\xb7 Ensures implementation of work instructions on the day of operations and compliance to established standard operating procedures.

Specific AccountabilitiesBaggage

• Ensures smooth and efficient Baggage reconciliation, build up and on time delivery at both Departure and Arrival.
• Manages and monitors the allocated resources both staff/equipment and the safe arrival and on-time departure activities.
• Plans staff allocation and assist Supervisor in preparing shift reports, updates all flights allocation.
• Briefs team members, delegates tasks and oversees activities on special carriers handling instructions while assisting Supervisors to promote best and safe practices at work.
• Monitors BELT system and follow up missing bags
• Coordinates with Service Delivery Supervisor and report any baggage handling system issues or delay of any baggage discharge to make-up area.
• Ensures that all unidentified/unknown bags are investigated and connected to the respective flights aligned to the security processes.
• Communicates with Service Delivery Supervisor in the event of left behind baggage and ensure to rush the bags on first available flight.
• Communicates with Service Delivery Supervisor and other internal departments to ensure timely provision of required ULDs for baggage build-up

\xc2\xb7 Aircraft Appearance

• \xc2\xb7 Monitors aircraft interior (cabin, cargo compartments) cleaning, aircraft exterior washing activities aligned to dnata training standards in order to meet relevant industry and airline requirements.
• \xc2\xb7 Obtains acknowledgement of cabin crew / airline representative upon completion of aircraft interior cleaning, aircraft exterior washing activities via the cabin acceptance form to record satisfactory completion of the service.
• \xc2\xb7 Manages the aircraft appearance associated store operations aligned to relevant industry and airline requirements.

Airside Equipment Support

• \xc2\xb7 Plans and assists Service Delivery Supervisor in the allocation and deployment of manpower to ensure continuity, coverage and optimisation of manpower and equipment in order to meet the on time performance of customer airlines in a safe and secure manner.
• \xc2\xb7 Familiarises the equipment operators with the latest changes to the standard operating procedures (SOP) / work instruction (WI) in order to ensure safe, correct and efficient operation of the equipment.
• \xc2\xb7 Scrutinises Ground Support Equipment, dollies & mail trolleys identified by the equipment operators as defective and where necessary dispatch the equipment for maintenance/repair, providing replacement in order that equipment utilisation is optimised.
• \xc2\xb7 Updates information/provide feedback pertaining to engagement time of equipment and manpower on a shift for further measures and productivity improvements.
• \xc2\xb7 Plans and assists the supervisor to achieve the daily Preventive Maintenance schedule.
• \xc2\xb7 Takes Responsibility for the physical shifting & positioning of Equipment Operators from Ramp office/Cool zones to assigned bay (vice versa) or from bay to bay (as required).

Customer Services

• \xc2\xb7 Plans and assists Customer Service Supervisor in the allocation and deployment of customer services agents to respective flights.
• \xc2\xb7 Ensures that all customer services agents are updated on all airline specific requirements and that they are current with latest changes to their WI.
• \xc2\xb7 Ensures all operating flights are created in the system and are ready for check-in and boarding activities.
• \xc2\xb7 Communicates with customer service supervisor, aircraft loading supervisor and other internal departments to ensure service excellence and safe on time performance are maintained.
• \xc2\xb7 Monitors the check-in and boarding process closely to ensure any discrepancies and errors are rectified and dealt with in a timely manner.

• \xc2\xb7 High School with a Certificate OR Diploma in a business administration / aviation / ground handling / customer service

Experience:

• \xc2\xb7 High School with a certificate: 4-6 years of experience in business administration / aviation / ground handling /
• \xc2\xb7 customer service
• \xc2\xb7 Diploma Holder: 2-4 years of experience in business administration / aviation / ground handling / customer service

Knowledge/skills:

• \xc2\xb7 Mandatory and Regulatory courses in line with dnata Learning Path. (Line Manager to mention the details while advertising for the role)
• \xc2\xb7 Basic understanding of the flight operations terminology.
• \xc2\xb7 Proficient understanding of Local / International, aviation safety and security requirements.
• \xc2\xb7 Proficient IT and Computer Literacy
• \xc2\xb7 English Language Skills Level 5
• \xc2\xb7 Supervisory Skills People management / conflict resolution skills.
• \xc2\xb7 Proficient Safety Awareness Skills
• \xc2\xb7 Proficient Planning and Organizing Skills
• \xc2\xb7 Proficient Communication Skills
• Must hold ADP and UAE driving license ( For Aircraft Appearance and equipment support areas)

Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. Thats on top of transport benefits, life insurance and more. Find out what its like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careersDefault text to be providedJoin our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays. Find out more about working with us in our website www.emirates.com/careers

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