Team Leader, Contact Center

Abu Dhabi, United Arab Emirates

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Title: Team Leader, Contact CenterLocation: Abu Dhabi , UAEIndustry : Medical / Hospital / HealthcareLanguage : Excellent in Arabic & EnglishRole:

Mentor and give direction to Call Centre Agents and provide training on best practices.
Assist management in ensuring performance goals are met.
Monitor queue and track inbound calls.
Ability to coach, train, and motivate employees and evaluate their performance
Experience in a healthcare setting providing appointment scheduling or equivalent work experience in another relevant industry with demonstrated practical working knowledge of call centre or any appointment call centre background e.g., Insurance, hotel, airline, Telecommunication industry will be considered
Experience in Call centre, customer service, or supervisory
Identifying the callers/patients and validating insurance eligibility of service provided
Fluent in Arabic and English; strong oral and written communication in both languages

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