Manage the distribution of the assignment and calls to the technician and engineers.
• Manage own and others workload; diagnose and fix complex issues of end user systems
• Monitor customer calls, clearly specifying progress and resolution details.
• Maintain accurate project records; monitor the performance of equipment and notify engineers of recurring problems.
• Review the contract terms, scope of work in detail against proposal and contract. o Review individual project expenditure are within the budget and confirm all the invoices are submitted on time.
• Attend client meetings to discussion on PPM updates, KPI implementation and any escalations.
• Provide training, develop skills, deepen learning, and improve performance of team and peers
Product/System Expertise
Education - Bachelor of Engineering in Electrical/Mechanical or Equivalent
Job Type: Full-time
Pay: AED4,000.00 - AED6,000.00 per month
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