Job Description

What's On Your Plate?

Monitor, Control, and Optimize our rider compliance Level KPIs on allocated zones and rider-level.

Lead on-ground checks and ensure targets have been met and supervises Rider Quality Support for the allocated zones.

Monitor and Control compliance issues and resolution of challenges.

Lead a team of Rider Quality Support and monitor their productivity.

Actively listen to the voice of riders, customers, and vendors through multiple communication channels, and ensure site visit audits are conducted in a periodic manner.

Improve relationships and experience between riders, vendors, and customers by being the customer service champion for all internal/external stakeholders.

Oversee and improve Rider appearance, Delivery Experience and Professionalism ensure an action plan has been developed and executed.

Document weekly updates on all Compliance KPIs to line-manager along with improvement actionable items.

Coordinate and Support colleagues by working alongside cross-department and cross-functional teams initiatives and priorities.

Ensure compliance and adherence to Standard Operational Procedures, and provide recommendations for improvements.

Ensure rider are complying with standard behaviour with partner and customer for a better experience.

Support a strong relationship between the city and the public, demonstrating respectful and cooperative behaviour when interacting with citizens, visitors and staff.

Ensure RSQ and riders are complying with the safety traffic conditions by monitoring and directing traffic, enforcing laws and ordinances, investigating accidents, providing an escort and reporting unsafe streets and facilties.

Execution of Special Projects, and adherence to deadlines.

Support other stakeholders when required or as requested by Line Manager.

What Did We Order?

Bachelor's Degree

2-3 years of experience in the food/grocery tech industry is highly preferred

Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms, etc

Strong communication skills, both written and verbal. English and Arabic language fluency is a must. Urdu is a plus.

Influencer and a negotiator with good public speaking and presentation skills

People management skills: Experience in managing bigger groups of people

JR0047137