Job Description

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

The Role



• To provide service that is sincere, warm and enthusiastic, ensuring the employees satisfaction in order to make a professional first impression of the Talent & Culture Department
• To provide support to the Talent & Culture/Learning & Development team whilst maintaining strict confidentiality of information at all times
• Have a thorough understanding of Talent & Culture and Learning & Development policies and procedures and be able to provide up to date information and prompt answers to employee and candidate queries
• To take the time to get to know the employees, and to be committed to service excellence
• To be entrepreneurial and to think beyond the boundaries is expected and not requested
• To prioritise tasks and manage employees expectations in busy work environment
• Possess advanced knowledge of Microsoft Office systems

Key Deliverables and Responsibilities

Planning & Organizing:

• To organise employee events including birthday celebrations, national days, employee parties, activities, sports teams and lifestyle classes.
• To regularly update the communication & ACE of Heartists boards for all employees and assist with the implementation and communication of all hotel policies and procedures through noticeboards.

Operations:

• To prepare name badges and ID cards and any replacements required.
• Process ticket bookings for new hires, vacations, business trips and leavers as per policy.
• Manages the application and deletion of Medical Insurance, Workman's Compensation and Life Insurance.
• Manages the Probation Evaluation & Confirmation by sending the evaluation forms on time and following up with leaders for completion. Organising interviews with Director of Talent & Culture & issuing the confirmation letter.
• Creates Disciplinary letters and schedules meetings with Director of Talent & Culture as directed.
• Owns the Cafeteria operations, ensuring upkeep, cleanliness and availability of consumables in the cafeteria.
• Maintains accurate stock and inventory of cafeteria, locker room and Heartist Hub items.
• Overlooks the upkeep of Heartist Hub, T&C Store and file room
• Keeps the Talent & Culture/Learning & Development Office and Training Room tidy.
• Orders stationary, decorations and other items as required.
• Assist Learning & Development Manager by preparing IMRs and certificates of completion.
• Schedule exit interviews with Learning & Development Manager and Director, Talent & Culture.
• Complete the Exit formalities as per the checklist for all leavers and ensuring all documents are in place.
• Has an environmentally friendly approach to use of energy and paper in the office.

Administration:

• To provide administrative support to the Director of Talent & Culture and Learning & Development Manager.
• To raise expense reports and PRs for all Talent & Culture expenses including cafeteria, staff events, payment of utilities, accommodation and miscellaneous orders.
• To file all employee related documents correctly & efficiently on an ongoing basis and own the filing system.
• Maintains an accurate filing system for all Talent & Culture Office communications like memos, all Talent & Culture related AMCs, voting slips and other general documents.
• Submits and coordinates the successful filing and pay-out of employee insurance claims.
• Prepare letters for employees as requested (eg. bank letters, embassy letters)
• Participate in the weekly Heart of the House Walk-Around and Accommodation Checks.
• Any other duties and tasks assigned by Director of Talent & Culture.



Qualifications Qualifications

• Previous experience in Human Resources and/or the Hospitality Industry is essential and preferred
• Knowledge of Smartrecruiter or similar automated Talent Acquisition Systems is considered an asset.
• Proficiency in Microsoft Office Suite is required.
• A degree in Human Resources or Hospitality Management from a University or College is preferred.
• Exceptional interpersonal, communication, and organizational skills are necessary.
• Strong problem-solving capabilities and a high degree of responsibility and reliability.
• Acute attention to detail with the ability to remain composed and focused.
• Proven ability to work collaboratively within a team and address employee needs effectively.



Additional Information

Directly opposite to The Dubai Mall, the iconic Burj Khalifa, 10 minutes walk to the Dubai Metro Station and within a few minutes' drive to DIFC, World Trade Centre and just 15 minutes' drive from Dubai International Airport, Swissotel Al Murooj is located in downtown Dubai, one of the city's favoured destinations for business or leisure.