Job Description

Company Description Join us at Accor, where life pulses with passion!


As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.


By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.


You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!


You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.


Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,


Join us and become a Heartist.

We are Heartists

"Heartist" describes both our culture and who we are. Everything we do comes from the heart, and we're experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!


We believe that the world is more welcoming when we're connected. So that we see what we have in common, instead of what sets us apart.

Life in Movenpick


The Place to Savour Life- We believe true hospitality is about turning small gestures into heartwarming moments.


We enable our guests to Savour the flavor of life, balancing small indulgence with what's good for them- and good for the world.



• Provide service that is sincere, warm and enthusiastic, ensuring the Heartist satisfaction in order to make a professional first impression of the Talent & Culture Department
• Support the Talent & Culture /Learning & Development team whilst maintaining strict confidentiality of information at all times
• Display thorough understanding of Talent & Culture and Learning & Development policies and procedures and be able to provide up to date information and prompt answers to heartist and candidate queries
• To take the time to get to know the heartists, and to be committed to service excellence
• To be entrepreneurial and to think beyond the boundaries is expected and not requested
• To prioritise tasks and manage heartists expectations in busy work environment
• Possess advanced knowledge of Microsoft Office systems

Key Deliverables and Responsibilities

Planning & Organizing:

• To assist in organizing heartist events including heartist parties, sports teams and lifestyle classes.
• To organise requirements for learning & developments activities including refreshments and copying of manuals
• To regularly update the communication boards for all heartists and assist with the implementation and communication of all hotel policies and procedures.
• Ensure timely submission of T&C Deliverables.

Operations:

• To prepare name badges and ID cards and any replacements required
• To maintain a database of Talent & Culture purchase requisitions and other related payables.
• Oversees all applications submitted via SMART RECRUITERS and other sources, screens CVs and sends to the Director of Talent & Culture /Learning & Development for review
• Keeps the Talent & Culture /Learning & Development Office and Training Room tidy
• Orders stationary as required
• Assist Training Manager in preparing room for training
• Track completed performance appraisals and remind Department Heads of deadlines
• Has an environmentally friendly approach to use of energy and paper in the office.

Administration:

• To provide administrative support to the Cluster Director of Talent & Culture and Cluster Assistant Learning & Development Manager.
• To maintain a database related to annual vacation, flight bookings, utility payments, furniture allowance, internal applications
• Respond to all applications and maintain the Talent Bank for potential future candidates
• To schedule interviews coordinating multiple calendars in outlook.
• To conduct reference checks using the Accor standard forms
• Update candidates regarding their application status.
• Accurately prepare and send contracts to candidates, along with the required paperwork (eg Code of Conduct, Grooming Policy and Benefits Summary)
• To follow up on all job offers, ensuring acceptance and declined offers are clearly communicated to the relevant parties
• Communicate with new arrivals to ensure all paperwork required for visas is collected and sent to the visa clerk for processing in a timely manner
• Coordinate, book and confirm flights for new arrivals
• Prepare arrival listing in advance and send to housing
• To coordinate payment for recruitment agencies with finance
• To create Heartist Files and file all heartist related documents correctly and efficiently on an ongoing basis
• To generate monthly Talent & Culture, Learning & Development and Recruitment reports on a monthly basis
• To monitor and update the manning guide on a daily basis and track staff arrivals and start dates
• Prepare letters for heartists as requested (e.g. bank letters, staff offer letters)
• Prepare training certificates for every heartist that attends and completes a training course

Important Aspects on Learning/ Hygiene / Personal Safety / ESG/ WATCH / RiiSE /Confidentiality:

• Complete all INES Learnings (Heartist Onboarding and other recommended Modules), Onboarding and assigned learnings before the completion date and submit all documents aptly
• Ensure proper care of all equipment and furniture entrusted for Heartists use.
• Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.
• Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.
• Respects and ensures respect of the hotel's commitments to the "Environment Charter" of sustainability program (SCHOOL FOR CHANGE) (saving energy, recycling, sorting waste etc.).
• Support and respect - RiiSE, WATCH and other Accor Programs
• Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety.
• Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
• Does not disclose any financial information or any other information of the Accor Hotels. And Follow the correct channels for Ethical Issues/Grievances in the hotel.

Our Values


Our values are our common language, they drive us every day. Embodied in and flowing through our Heartist program, a symbol of our identity and culture, these values are the bedrock that binds us to the Group. They perpetuate and spread -beyond professions, persons, countries and cultures- the sense of hospitality and service, our strength and nourishment of the Group's success worldwide.

Guest Passion


We obsess over our customers. Our guests are the driver of our decisions and our actions. We put them first, we care for them. We go the extra mile for them. We enjoy doing it.

Sustainable Performance

We believe that hospitality has the power to unlock a better tomorrow. We act for good to support & empower the communities in which we live and protect the planet that you visit.

Respect


We are connected with the world, and to others. We enjoy the mix of cultures. We are proud of our differences. We put you first and we value you, whoever you are. We care for the planet.

Spirit of Conquest


Our guests are globetrotters, and so are we. We want to be where they want to be. We explore, we initiate, and we develop. We are ambitious for our guests. We make the impossible possible, we have fun doing it.

Trust

Hospitality is a team sport, and we're stronger when we trust and support each other. We believe in natural kindness, respect our differences and value all voices. We work as one team, to say what we do, and do what we say.

Innovation


We dare to challenge the status quo. We embrace innovation and challenge ourselves to do things better and faster. We take risks, dream the impossible and make it possible.

Qualifications

• 1-2 years of experience in a similar Human Resources position or strong experience in administration role and payroll.
• Strong computer skills and social media savvy with an excellent knowledge of Graphic Design Software (Adobe Suite, Canva etc)
• Ability to maintain the highest level of confidentiality.
• A strong work ethic with a proactive and flexible approach.
• Ability to coordinate and build a strong core of people who can assist with hosting events.
• Ability to work well under pressure.
• Ability to support a collaborative environment.