Mandarin Oriental Downtown, DubaiNestled in the city\'s heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.With unparalleled views of Dubai\'s skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and a 259 Rooms & Suites.Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it\'s not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.Scope of PositionTo ensure that all guest laundry and uniform is washed, dry cleaned and pressed as per Mandarin Oriental Downtown, Dubai standards and machinery and chemicals are used as intended. To fulfil all colleague requests related to laundry and tailoring. To ensure that uniforms and linen is stored hygienically and repaired and tailored if needed.ResponsibilitiesDepartmental:

• It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.
• MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
• It is part of your role and your responsibility to fully support all learning and development activities.
• You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
• Use of the hotel\'s network, computers or internet access which is in the hotel\'s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
• Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
• Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
• To carry out any additional duties requested by management, related to hotel operational activities.
• Collect any guest laundry as requested.
• Log and keep track of any incoming laundry items.
• Answer laundry telephone as per standard.
• Check and inspect the guest laundry for proper cleaning and treatment of the garments.
• Wash, dry clean and press the guest laundry as per Mandarin Oriental Downtown, Dubai standards.
• Be able to operate different laundry machinery confidently.
• Know how to identify and treat different fabric materials.
• Package and deliver guest laundry to the rooms as per Mandarin Oriental Downtown, Dubai standards.
• Wash and press colleague uniforms as per care instructions.
• Sort and collect soiled uniform items of colleagues.
• Place and sort clean uniform items of colleagues onto the uniform conveyor belt.
• Assist during linen inventory.
• Ensure to keep laundry area tidy and clean at all time.
• Keep track of F&B linen exchange.
• Spot check on incoming linen and soiled linen from F&B for any damages, items, etc.
• Be attentive and willing to help guests and colleagues whenever needed.
• Make sure that all laundry log sheets are filed and maintained in a structured and organised way.
• Support the Public Area Team or Rooms Team whenever necessary.
• Hand out and collect colleague\'s uniforms during peak operation hours.
• Repair and issue uniforms for colleagues.
• Respond to guest questions and needs professionally, timely and with a smile.
• Handle guest complaints in a polite and professional manner.
• Take ownership of any guest complaints.
• Provide guest assistance, direction and information as requested.
• Follow all MOQA, LQE, LQA, Forbes & FLHSS&E standards at all times.

Colleague Relations:

• Foster a positive work environment, promote teamwork, and address any conflicts or issues that arise.
• Maintain open communication channels with other departments to ensure seamless coordination and colleague satisfaction.
• Participate in regular meetings with management and staff to discuss operational updates, challenges, and opportunities for improvement.
• Serve as a role model demonstrating humility, empathy, integrity, and a commitment to service excellence.
• Mandarin Oriental Downtown, Dubai has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.

Guest Relations:

• Warmly engage and converse with guests when applicable.
• Ensure customer satisfaction in accordance to the applicable MOHG Legendary Quality Experiences (LQEs).
• Create WOW moments to surprise and delight in house guests.
• Listen to any customer complaints and if possible resolve them effectively and otherwise refer to the manager in charge.

Skills and Qualifications

• High School Diploma or equivalent.
• Vocational Diploma in Hospitality related subject is an advantage.
• Minimum 1-year experience working in a luxury hotel environment.
• A minimum of 1-year housekeeping experience in luxury hotels
• Middle East experience is an advantage.
• Hotel pre-opening experience is an advantage.
• Clear communication: effective verbal and written communication skills in English is required.
• Ability to plan and organize large projects.
• Perform job with attention to details and the ability to organize and handle multiple tasks effectively.
• Strong problem-solving skills.
• Professional appearance.
• Physical capabilities to stand for a long period of time.
• Flexibility to work overnight as required.

Mandarin Oriental