Job Description

Company Description Join us at Accor, where life pulses with passion!


As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.


By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.


You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!


You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.


Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart ,


Join us and become a Heartist .

The Role



• + To interact with all departments related to linen and uniforms to ensure the smooth operation in the hotel.
+ To provide efficient, personalised, courteous and punctual service.
+ To work with a team spirit and to ensure that each internal and external guest leaves the hotel fully satisfied.
+ To drive laundry services revenue through a reputation of quality services.

Key Deliverables and Responsibilities

Planning & Organizing:

• Be responsible for all F&B linen, guest room linen and uniforms.
• Be responsible to check and verify the conditions of linen and uniforms and do the maintenance accordingly.
• Receive the clean items from the laundry and issue them accordingly.
• Ensure that enough par stock of F&B, Health club and guest room linen for smooth operation.
• Handle all service matters to guests in the station.
• Conduct the linen inventory as per the hotel standards or whenever is required.
• Coordinate with Housekeeping Supervisor and get the updates on occupancy, departures, guest in-house and any functions in the hotel. Prepare the requirements from linen room well in advance.

Operations:

• Maintains a courteous relationship with all departments
• Assist in preparing the linen and uniform budget
• Assists in the issuing of linen and uniforms and enforce the policy of a clean garment for a soiled one.
• Assist to stock pantries and keep par levels daily floor by floor. Sort out any stained linen, and send to washer for special treatment
• Do have a random check on pantries, F&B area to ensure that every one treat the linen on right manner and if not correct them and update Executive Housekeeper accordingly.
• Be responsible for filing and keeping all uniform request forms in a proper file according to Department Heading
• Record all in / out transactions in log book
• To keep the tailoring station neat and tidy with all requirements.
• Record all linen that need to be condemned
• Co-ordinate with Human Resource Department to get the new arrival and updates for preparing the uniforms.
• Conduct all quarterly and yearly linen inventory
• Ensure that the linen & uniform rooms are locked after at end of shift
• At the end of the shift or the day, she/he has to communicate all information that the next shift has to know for a well running of the operations
• Inform Executive Housekeeper or Department in charge for any guest complaints or employees uniform complaints
• Ensure that all linen and uniforms are in good condition as required by the Hotel.
• Complies with Hotel's Health, Safety, Hygiene and Fire Policy
• To maintain a record for uniforms and linen
• If any employee abuses his / her uniform, or any kind of linen report to Executive Housekeeper.
• Ensure all guest laundries are taken care well and deliver according to guest specification
• In the event of a lost uniform, employee must get a new issue form from the Personnel Dept. Lost & damage report must be raised & sign by employee and sent to EHK. To follow the grooming standards and check the grooming of the team
• If an employee quits the organization be sure he /she has returned his uniform & locker key before giving the form to the EHK to sign.
• Check and sort for defects and torn linen and uniform for repair.
• Inform EHK of any defect or damage of furniture or equipment in the linen & uniform room immediately
• Keep all equipment's and the linen & uniform area are clean after work each day.
• Carry out any other reasonable task (which may not be stated here) as requested.
• Coordinate with other departments of the hotel such as Food & Beverage Service, Food & Beverage Production for pre planning of linen stock.
• Allocate duties to Linen room team members i.e. Linen Room Attendant, Runner.
• Performs related duties and special projects as assigned by superior

Administration:

• Document all the records about inventories, distribution, damaged item and store stock.
• Verify all kind of linen and uniform invoices and report to EHK in case of any discrepancy.
• Closely monitored all out sourced laundry invoices on day to day basis and submit the consolidated report to EHK with relevant notes.
• Monitor and keep updated training records and schedules to ensure planning and completion is carried out as per hotel standard.
• Prepare the duty roster and plan for vacation of linen room team members.
• To be conduct the daily briefing and update the daily hotel information with the team.

Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:

• Ensure proper care of all equipment and furniture entrusted for Heartists use.
• Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.
• Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.
• Respects and ensures respect of the hotel's commitments to the "Environment Charter" of Planet 21 program (saving energy, recycling, sorting waste etc).
• Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety.
• Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
• Does not disclose any financial information or any other information of the Accor Hotels.

Our Values



Our values are our common language, they drive us every day. Embodied in and flowing through our Heartist program, a symbol of our identity and culture, these values are the bedrock that binds us to the Group. They perpetuate and spread -beyond professions, persons, countries and cultures- the sense of hospitality and service, our strength and nourishment of the Group's success worldwide.

Guest Passion


We obsess over our customers. Our guests are the driver of our decisions and our actions. We put them first, we care for them. We go the extra mile for them. We enjoy doing it.

Sustainable Performance

We believe that hospitality has the power to unlock a better tomorrow. We act for good to support & empower the communities in which we live and protect the planet that you visit.

Respect


We are connected with the world, and to others. We enjoy the mix of cultures. We are proud of our differences. We put you first and we value you, whoever you are. We care for the planet.

Spirit of Conquest


Our guests are globetrotters, and so are we. We want to be where they want to be. We explore, we initiate, and we develop. We are ambitious for our guests. We make the impossible possible, we have fun doing it.

Trust

Hospitality is a team sport, and we're stronger when we trust and support each other. We believe in natural kindness, respect our differences and value all voices. We work as one team, to say what we do, and do what we say.

Innovation


We dare to challenge the status quo. We embrace innovation and challenge ourselves to do things better and faster. We take risks, dream the impossible and make it possible.

Qualifications

Minimum 2 years of experience in a similar role and knowledge in Laundry operations.


Candidate must be •qualified• and trained with professional •tailoring skills• and made previous experiences in a similar position, preferable within a •hotel.•


Knowledge of how to create various types of clothing items.