Job Description

Technical Support is typically the first point of contact for Milestone Partners, and therefore plays a key role in helping Milestone achieve its mission of providing excellent Customer / Partner knowledge and satisfaction. The Support Team must demonstrate an in-depth understanding of the Milestone product portfolio and must demonstrate an excellent customer-facing skillset.


You will support the EMEA Sales & Technical Operations team, by delivering reliable technical support and training services to Milestone Business Partners and empowering the Milestone community by growing their expertise in implementing and maintaining Milestone solutions.

Your primary responsibilities are:

Make every customer interaction a satisfying experience through a professional, outgoing, and personable attitude Resolve customer requests, questions and complaints effectively, frequently requiring analysis of situations to determine best use of online or technical support resources Serve as liaison between the customer and the Technical Support team and if appropriate, escalating cases up the support chain in a timely and effective manner Ensures that all relevant communication, documents, and files related to the case are accurately recorded in the support system Provide timely & accurate status updates to customers and relevant internal stakeholders Continuous effort to acquire and maintain good knowledge of Milestone's products as well as Support procedures, practices, and policies

What you bring:

A crucial part of success is your eagerness to deliver a high-quality service and passion for resolving technical issues and help with technical questions. Furthermore, we hope you see yourself in below:


Experience from a similar position Bachelors or Masters within IT Experience providing technical support for external clients IP Network knowledge Storage technologies knowledge Remote troubleshooting skills Technical understanding and practical experience with Microsoft Windows operating systems and relevant technologies Fluency in English, both written and verbal. Fluency in French, both written and verbal. Fluency in Arabic, both written and verbal.
Please note that the position is on-site at our office in Dubai, United Arabic Emirates, and requires that you have a valid work visa.

The Team

Milestone Technical Support (MTS) is an international support team dedicated to providing excellent Customer / Partner satisfaction. We operate on a global scale, in a fast-paced dynamic environment, united by one common passion - to be the best. With the challenges you will face in this exciting role, there will be plenty of opportunities to grow both personally and professionally.

Application

You will experience an inclusive and unbiased recruitment process where all employment decisions are based on qualifications rather than race, color, ethnicity, gender identity, age, sexual orientation, and religion. We advise you not to attach a cover letter to your application but instead, we encourage you to write a few lines about why you are applying for the position in your resume/CV. Additionally we recommend you not to add a photo in your resume/CV.


We will take candidates into the recruitment process continuously and the position will remain open until a suitable candidate has been found.


We are looking forward to receiving your application.